Job Cost Accountant Trainer Support Specialist

Paul Davis Restoration, Inc.

25d•$65,000 - $85,000•Remote

About The Position

Our company, a leading parent organization that owns and operates multiple franchise locations across North America, seeks a JCA Trainer Support Specialist to join our robust Training Team. This position will work closely with our franchises by offering guidance, training, and support on the accounting and job costing applications used by Franchisees and Franchisee employees. This position also assists on the HelpDesk, supporting these same applications, including Paul Davis proprietary software, Intuit (QuickBooks), Microsoft, and other software products.

Requirements

Excellent written and verbal communication skills
Ability to be organized and self-sufficient, and work well under pressure
Ability to be customer-focused and helpful
Ability to solve problems and coach team members
Ability to learn company technology and software to a highly proficient level
Ability to build and maintain relationships with members of the organization
Ability to work well with PDRI team members and franchisees
Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, Teams, Zoom, etc.)
Knowledge of QuickBooks/Sage or other accounting software
Ability to learn the operations within our organization
Ability to pass and maintain a satisfactory background check
The ability to work under pressure
Exceptional attention to detail
Ability to conceptualize
Self-driven
Ability to work office equipment (fax, scanner, printer, copier, phone system, computers)
Ability to work independently and make decisions
Maintain a high level of confidentiality
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
High School Diploma or GED
Bachelor’s degree or equivalent experience in accounting, business, or finance
Bookkeeping /accounting knowledge or background
Excel skills, intermediate or higher
Computer use/support knowledge or background
Training and Troubleshooting experience or background.
Accounting or equivalent related work/trainer experience (5+ years)

Nice To Haves

Previous trainer experience an asset
Industry or claims handling experience a plus
Construction accounting a plus

Responsibilities

Assisting end users and providing training
Monitor, support, and manage financial help desk calls/tickets
Resolve all support requests (via email, Teams, Zoom, phone) promptly
Software Installation, troubleshooting, and problem-solving
Produce reports from QuickBooks for management or other team members
Train franchise staff on accounting functions, job costing, and PDR business processes
Communicate with other team members when issues surface that require corporate involvement
Other duties as assigned