Job Coach

GOODWILL INDUSTRIES OF NORTHERN IL•Freeport, IL

2d•$18 - $23•Onsite

About The Position

Accountability: Responsible for assisting participants with disabilities with training, case management, and support while performing work in one of Goodwill’s retail store locations. Cultivate partnerships and relationships with employers and service agencies in the local communities serviced by Goodwill to best serve participants. Assists with meeting program goals and outcomes, while also ensuring personal growth for program participants within the work environment. Works closely with District Lead to accomplish program goals. Responsibilities & Essential Functions: Guiding and Empowering Work with individuals with disabilities to coach and motivate to perform work successfully. Instruct participants in job seeking and job retention skills. Create effective solutions and accommodations for individuals with disabilities. Develop, implement, and monitor production goal progress and job training. Prepare workstations for daily work activities. Developing Task Analysis and provide training for participants on their job tasks. Model good work habits and positive attitude. Demonstrate the expectations. People Management Work proactively with retail store staff and ensure outcomes align with retail goals. Manage work assigned to participants and assist if needed. Develop production goals for participant’s role and track progress. Case Management Create and manage detailed case notes in the ETO database, ensuring all data is maintained in a timely manner. Operational Excellence Responsible for enforcing program guidelines and following policies. Step in and complete retail duties when Store Associates call off. Move Gaylords and ensure product is ready for Books and Media processing. Other Lives Goodwill’s values through saying thank you, having fun, respecting resources, valuing every voice and thinking first. The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned. Environment: The work is conducted in the retail store environment that may vary in temperature and noise levels and may be dusty. The job coach will be in the backroom and in the front of the store. The role requires standing and walking for extended periods, frequent bending and lifting. Some night and weekend work may be required. The role involves computer-based tasks, meetings, and collaboration with colleagues. Sensory and Physical Requirements: Ability to efficiently and effectively perform all functions of the job. Ability to stand for 4-6 hours per shift. Ability to lift 15-25 pounds. Full range of motion needed, as well as repetitive use of hands and feet needed for on-the-job employment support. Ability to bend, twist, and physically support the coaching process. Characteristic Functions: Role model behavior and work expectations for participants. Exercise strong and sound judgment in working with participants with disabilities. Ability to work with diverse populations. Must be compassionate, reliable, trustworthy, and have the ability to maintain high confidentiality. Ability to work independently and within a team setting. Ability to be adaptable and flexible with participants' needs. Principal Challenges: Working with multiple participants with various disabilities. Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Some requirements may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees. This document does not create an employment contract, implied or otherwise. Goodwill of Northern Illinois is an equal opportunity employer. This document does not create an employment contract, implied or otherwise. The employment relationship is at will.

Requirements

A combination of education and relevant work experience that aligns with the duties of this position.
Demonstrated ability to work with individuals with disabilities and understand and communicate with diverse groups.
Ability to motivate and assist individuals in performing work.
Strong verbal and written communication skills.
Ability to maintain First Aid and CPR certification
Ability to maintain Office of Inspector General and Rule 50 training.

Responsibilities

Work with individuals with disabilities to coach and motivate to perform work successfully.
Instruct participants in job seeking and job retention skills.
Create effective solutions and accommodations for individuals with disabilities.
Develop, implement, and monitor production goal progress and job training.
Prepare workstations for daily work activities.
Develop Task Analysis and provide training for participants on their job tasks.
Model good work habits and positive attitude.
Demonstrate the expectations.
Work proactively with retail store staff and ensure outcomes align with retail goals.
Manage work assigned to participants and assist if needed.
Develop production goals for participant’s role and track progress.
Create and manage detailed case notes in the ETO database, ensuring all data is maintained in a timely manner.
Enforce program guidelines and following policies.
Step in and complete retail duties when Store Associates call off.
Move Gaylords and ensure product is ready for Books and Media processing.
Lives Goodwill’s values through saying thank you, having fun, respecting resources, valuing every voice and thinking first.