Job Coach

CHATTANOOGA GOODWILL INDUSTRIES INC • Chattanooga, TN

5d • $17 - $20 • Hybrid

About The Position

The Job Coach at Goodwill Industries of the Greater Chattanooga Area (GIGCA) plays a crucial role in supporting individuals with diverse needs, including those from Vocational Rehabilitation programs, SNAP participants, and walk-in participants seeking employment. The Job Coach will provide personalized coaching and support, while helping participants develop their professional and fundamental soft skills.

Requirements

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Minimum of 1-2 years of experience working with individuals with disabilities or other barriers to employment, preferably in a vocational rehabilitation, job coaching, or related role.
• Strong interpersonal and communication skills, with the ability to build rapport, establish trust, and motivate others.
• Patience, empathy, and a genuine desire to help others succeed in the workplace.
• Knowledge of job training principles, vocational rehabilitation techniques, and workplace accommodations.
• Ability to adapt instruction methods to meet the individual needs and learning styles of participants.
• Basic computer skills, including proficiency in Microsoft Office Suite and data entry.
• Driver license for 3 years.
• Valid Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Commitment to the mission and values of Goodwill Industries of the Greater Chattanooga Area.

Responsibilities

• Support Chattanooga Goodwill’s Mission, Vision, and Values through words and actions; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Conduct initial assessments to determine participants’ skills, abilities, and employment goals.
• Develop individualized training and employment plans in collaboration with participants.
• Provide on-the-job training and coaching to participants in various work settings.
• Teach job-specific skills, workplace etiquette, and appropriate behaviors.
• Assist participants in developing soft skills such as communication, teamwork, and problem-solving.
• Offer continuous support and encouragement to participants through their training period.
• Address any challenges or barriers to training that participants may encounter.
• Monitor progress and provide constructive feedback to help participants improve their performance.
• Ensure compliance with all program guidelines and requirements.
• Maintain accurate documentation of participant activities, progress, and outcomes.
• Prepare and submit regular reports as required by the program and/or funding sources.
• Work closely with Vocational Rehabilitation staff, SNAP coordinators, and other relevant program staff to ensure comprehensive support for the participants.
• Maintain regular communication with the Employment and Training team and the Program Manager to discuss the participants’ progress and to resolve any issues/barriers.
• Work flexible hours to accommodate hours of operation.
• Perform local travel, when needed.
• Perform site visits, as required.
• Perform other duties as assigned.

Benefits

• Employee discount
• 401K and Roth retirement plans with matching contribution after eligibility
• Skills and development opportunities
• Dental and vision insurance - Company Paid for employee
• Basic life insurance – 1.5 times salary, Company Paid for employee
• Primary Care through TextCare- Company Paid for household
• Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account
• Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree