Jira Engineer

E-Infosol•Washington, DC

1d•Onsite

About The Position

E-INFOSOL LLC is seeking a motivated and results-driven Jira Engineer to be a full-time employee in Washington, DC to join our innovative and customer solutions focused team. The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration. Configure and maintain Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, contexts, permission schemes, and notification schemes. Use ScriptRunner to implement advanced validators, conditions, post-functions, automations, and administrative scripts. Manage Jira Service Management configurations, including request types, portals, Assets schemas, object types, automation rules, and service workflows. Create and tune JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility. Administer Jira Data Center and Jira Cloud environments, including user management, permissions, global system settings, performance monitoring, and maintenance routines. Support REST API connectivity and integrations, working with JSON structures to connect Jira with diverse enterprise systems. Work with SQL databases (Data Center) for troubleshooting, analysis, reporting, and backend system insights. Collaborate with business teams to gather requirements and translate them into maintainable Jira solutions that scale across departments. Ensure adherence to best practices, governance standards, security requirements, and platform stability guidelines. Provide user support, documentation, training, and operational guidance for Jira and JSM functionality.

Requirements

Active Top-Secret clearance with capability to obtain SCI/CI Poly if needed to meet contract requirements.
Bachelor’s or Master’s Degree in Computer Science or a related field of study.
5+ years of experience
Jira administration
Workflow engineering
ScriptRunner automation
Jira Assets
REST API usage
JSON
JQL
SQL/databases
Jira DC/Cloud operational management
Permission/security model expertise
Troubleshooting and process design

Responsibilities

Configure and maintain Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, contexts, permission schemes, and notification schemes.
Use ScriptRunner to implement advanced validators, conditions, post-functions, automations, and administrative scripts.
Manage Jira Service Management configurations, including request types, portals, Assets schemas, object types, automation rules, and service workflows.
Create and tune JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility.
Administer Jira Data Center and Jira Cloud environments, including user management, permissions, global system settings, performance monitoring, and maintenance routines.
Support REST API connectivity and integrations, working with JSON structures to connect Jira with diverse enterprise systems.
Work with SQL databases (Data Center) for troubleshooting, analysis, reporting, and backend system insights.
Collaborate with business teams to gather requirements and translate them into maintainable Jira solutions that scale across departments.
Ensure adherence to best practices, governance standards, security requirements, and platform stability guidelines.
Provide user support, documentation, training, and operational guidance for Jira and JSM functionality.

Benefits

Medical – company subsidized premiums for employees, including family and dependent options.
Dental and Vision
Retirement Savings (401k) up to 4% match
Health Savings Account (HSA), FSA and DCFSA
Company-paid Short/Long-term disability (w/ additional supplemental options)
Company-paid Life and AD&D (w/ additional supplemental options)
Generous Paid Time Off and ALL 11 Federal Holidays
Legal and Identity Protection Services
Bonuses for certifications and reimbursement
UberOne
Company Outings (Sporting events, Happy Hours, etc.)
Discounts on services including Pet Insurance
Company Awards