Jira Engineer

AIS (Applied Information Sciences)•Washington, DC

13d•$100,000 - $150,000•Hybrid

About The Position

As an employee-owned company, AIS values collaboration, inclusivity, continuous growth, and shared success. We are looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles. For this position, we are seeking a talented individual to join AIS as a Senior Software Engineer. The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration. This position will be onsite for the first 4-6 weeks and will then transition to a hybrid model.

Requirements

Active Top Secret Clearance
Bachelor’s degree in relevant field and 5 years of Jira administration experience
Experience with workflow engineering and creating custom workflows
experience with ScriptRunner automation
Experience with REST API
Experience with SQL/databases
Jira DC/Cloud operational management
permission/security model expertise
Strong troubleshooting and process design experience

Nice To Haves

Works across multiple languages and platforms, designs and implements architectural decisions, applies design patterns, cloud-native services, IAAS/PAAS/SAAS basics, and secure coding practices (e.g., OWASP Top 10).
Performs complex tasks under limited guidance, integrates and troubleshoots distributed or cloud services, and optimizes performance and scalability.
Sets a high bar for code quality, multitasks effectively, owns and corrects errors quickly, and drives continuous improvement.
Leads code reviews, mentors teammates, and translates technical concepts for non-technical stakeholders.
Works directly with clients without oversight, writes technical RFP content when needed, nurtures client relationships, and manages routine client concerns.

Responsibilities

Configure and maintain Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, contexts, permission schemes, and notification schemes.
Use ScriptRunner to implement advanced validators, conditions, post-functions, automations, and administrative scripts.
Manage Jira Service Management configurations, including request types, portals, Assets schemas, object types, automation rules, and service workflows.
Create and tune JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility.
Administer Jira Data Center and Jira Cloud environments, including user management, permissions, global system settings, performance monitoring, and maintenance routines.
Support REST API connectivity and integrations, working with JSON structures to connect Jira with diverse enterprise systems.
Work with SQL databases (Data Center) for troubleshooting, analysis, reporting, and backend system insights.
Collaborate with business teams to gather requirements and translate them into maintainable Jira solutions that scale across departments.
Ensure adherence to best practices, governance standards, security requirements, and platform stability guidelines.
Provide user support, documentation, training, and operational guidance for Jira and JSM functionality.