Jira Admin

ProArch•Atlanta, GA

About The Position

This role involves supporting and maintaining both self-hosted and Atlassian Cloud (SaaS) environments, with a focus on migration readiness and hybrid expertise. The administrator will manage user permissions, projects, workflows, schemes, plugins, and integrations within Jira. For Confluence, responsibilities include administering spaces, templates, macros, and managing permissions and integrations. A key aspect of the role is ensuring system reliability, uptime, performance, and backups. The position also supports the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support. Additionally, the role focuses on process automation and tooling, implementing best practices for issue tracking, agile boards, SLAs, and project templates, and integrating Jira/Confluence with other tools like Azure DevOps. Customization of apps such as ScriptRunner, Automation for Jira, and Insight/Assets is expected, along with building lightweight automations and integrations using REST API, Groovy, and automation rules. The administrator will also provide user and service support through service desk tickets, user training, and documentation. Collaboration with stakeholders from Engineering, Security, and Operations is essential, contributing to internal projects like access automation and policy implementations, and assisting with other tools under the Enterprise Operations scope.

Requirements

7+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment.
Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.
Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
Familiarity with ITSM or agile workflows.
Comfortable supporting users and resolving technical tickets.
Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork.
Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment.
Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.

Nice To Haves

Atlassian Certifications (ACP-100, ACP-120, ACP-200)
Experience supporting both Atlassian Server/Data Center and Cloud
Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems)
Familiarity with SSO/IDP integration (e.g., Okta, Azure AD)
Experience with ScriptRunner, REST API, or automation tools

Responsibilities

Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
Manage user permissions, projects, workflows, schemes, plugins, and integrations.
Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
Ensure system reliability, uptime, performance, and backups.
Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.
Support team initiatives by automating common processes and reporting.
Implement best practices for issue tracking, agile boards, SLAs, and project templates.
Integrate Jira/Confluence with other tools like Azure DevOps.
Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.
Build lightweight automations and integrations using REST API, Groovy, and automation rules.
Respond to service desk tickets related to Jira/Confluence and other supported tools.
Provide user training, documentation, and technical support to internal teams.
Work closely with stakeholders from Engineering, Security, and Operations.
Contribute to internal projects such as access automation, or policy implementations.
Assist with other tools and platforms under the Enterprise Operations scope.