JFK Branch Manager

JOHN S CONNOR•New York, NY

3d•$80,000 - $130,000•Hybrid

About The Position

The Branch Manager is responsible for the overall leadership, performance, and compliance of the JFK branch, overseeing all operations, financial management, employee development, and customer relationships. This role drives profitability, ensures adherence to all regulatory requirements, and partners with internal teams to support strategic growth while maintaining high service standards.

Requirements

Bachelor's degree in Supply Chain, Logistics, Transportation, or related field required
5-7 years of experience in import compliance (mainly air, some ocean and domestic) and logistics operations
Brokers license or CCS required (licensed brokers preferred)
Minimum 3+ years of leadership or management experience
Strong knowledge of customs compliance, import regulations, and documentation
Experience in freight forwarding, routing of freight, rate negotiation
Working knowledge of both air and ocean operations
Proven leadership and team development capabilities
Solid financial acumen, including budgeting and P&L management
Strong negotiation, problem-solving, and decision-making skills
Excellent communication and client relationship management skills
Proficiency in logistics and customs software (CargoWise preferred)

Responsibilities

Lead and manage all branch operations, including import and freight forwarding activities, ensuring efficiency, accuracy, and compliance
Ensure full compliance with U.S. Customs and international trade regulations (HTSUS, EAR, ITAR, ISF, AD/CVD, Section 232/301, etc.)
Develop, implement, and maintain Branch SOPs and a CHB audit program to support regulatory compliance
Oversee financial performance of the branch, including budgeting, P&L management, revenue growth, and cost control
Review WIP and uninvoiced reports regularly to ensure timely billing and strong accounts receivable performance
Negotiate with carriers, truckers, and vendors to optimize pricing and increase profitability
Partner with Sales to support business development, strengthen customer relationships, and participate in client visits
Serve as a senior point of contact for customers regarding complex import, classification, and compliance matters
Lead, coach, and develop staff through performance management, training, and cross-functional development initiatives
Conduct performance appraisals, manage employee relations, and oversee hiring, disciplinary actions, and terminations in coordination with HR
Build succession plans and develop future leaders within the branch
Monitor and improve operational processes through technology and best practices
Participate in industry associations and stay current on regulatory and market changes

Benefits

Hybrid work flexibility (on office, working from home, and travel to client sites, sales meetings, conferences, etc.)
Comprehensive medical, dental, and vision coverage
HSA, FSA, and HRA options
Company-paid life and disability insurance
Voluntary insurance offerings for employee and dependents
401(k) with employer matching
Paid Vacation, Paid Time Off (PTO), and Holidays
Educational Assistance Programs
Recognition and reward programs
Commitment to a supportive and inclusive work environment