Jewelry Repair Office Administrator

Ben Bridge Jeweler•Bellevue, WA

1d•Onsite

About The Position

Olympic Manufacturing, a leader in the fine jewelry industry for over 50 years and a trusted partner of Ben Bridge Jeweler, has been acquired by Ben Bridge. This integration brings Olympic's team and services under the Ben Bridge umbrella. The company prides itself on creating timeless pieces that blend artistry with technical excellence. We are seeking a highly skilled and experienced Jewelry Repair Office Administrator to ensure the smooth operation of our wholesale jewelry manufacturing and repair shop. The ideal candidate is organized, proactive, and excels in communication and multitasking.

Requirements

Minimum of a High School Diploma or equivalent.
Minimum of 2 years of experience in administrative and/or customer service roles.
Proficiency in Microsoft Office (Outlook, Word, PowerPoint, D365, and Excel).
Ability to build effective relationships with peers and leadership.
Exceptional planning and time management skills; adept at multitasking and prioritizing daily workload.
High level of clear and effective written and verbal communication skills.
Ability to work efficiently under time constraints in a fast-paced environment and handle multiple tasks.
Demonstrated experience in independently problem-solving to quickly resolve issues.
Discretion and confidentiality.
Flexibility to adjust schedule and routine to accommodate business needs.

Nice To Haves

Advanced degree is a plus.
Retail industry and/or jewelry repair experience is a plus but not required.

Responsibilities

Serve as the first point of contact for customers, addressing inquiries related to orders and repairs with professionalism and efficiency.
Receive and secure incoming jobs, accurately inputting data and providing intake slips.
Oversee all estimates, track approvals and declines and communicate effectively with the manufacturing team.
Photograph and upload all incoming jobs to the portal and archives, ensuring meticulous documentation.
Process repair and order pick-up, creating precise invoices for each order delivered.
Oversee and execute all laser engraving jobs that come in.
Collaborate with production and repair teams to ensure timely completion of orders and adherence to high-quality standards.
Facilitate all shipping activities, tracking and organizing incoming mail and packages.
Manage vendor supply returns and process credits accordingly.
Foster internal communication between departments to streamline operations and resolve potential issues.
Perform other duties and projects as assigned.