Jewelry Repair Office Administrator

Ben Bridge Jeweler • Bellevue, WA

2d • $25 - $29 • Onsite

About The Position

The Office Administrator ensures the smooth operation of our wholesale jewelry manufacturing and repair shop. Responsibilities include general front office tasks, customer inquiries, item receiving, packing, and shipping coordination, engraving, and generating invoices. The ideal candidate is organized, proactive, and excels in communication and multitasking.

Requirements

• Minimum of a High School Diploma or equivalent.
• Minimum of 2 years of experience in administrative and/or customer service roles.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, D365, and Excel).
• Ability to build effective relationships with peers and leadership.
• Exceptional planning and time management skills; adept at multitasking and prioritizing daily workload.
• High level of clear and effective written and verbal communication skills.
• Ability to work efficiently under time constraints in a fast-paced environment and handle multiple tasks.
• Demonstrated experience in independently problem-solving to quickly resolve issues.
• Discretion and confidentiality.
• Flexibility to adjust schedule and routine to accommodate business needs.

Nice To Haves

• Advanced degree is a plus.
• Retail industry and/or jewelry repair experience is a plus but not required.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries related to orders and repairs with professionalism and efficiency.
• Receive and secure incoming jobs, accurately inputting data and providing intake slips.
• Oversee all estimates, track approvals and declines and communicate effectively with the manufacturing team.
• Photograph and upload all incoming jobs to the portal and archives, ensuring meticulous documentation.
• Process repair and order pick-up, creating precise invoices for each order delivered.
• Oversee and execute all laser engraving jobs that come in.
• Collaborate with production and repair teams to ensure timely completion of orders and adherence to high-quality standards.
• Facilitate all shipping activities, tracking and organizing incoming mail and packages.
• Manage vendor supply returns and process credits accordingly.
• Foster internal communication between departments to streamline operations and resolve potential issues.
• Perform other duties and projects as assigned.

Benefits

• employee merchandise discounts
• paid training
• Employee Assistance Program
• paid time off, such as: vacation, sick, holidays, bereavement and jury duty
• medical, dental and vision insurance
• flexible savings accounts
• company paid life insurance
• STD and LTD
• voluntary programs such as pet insurance and supplemental life insurance
• 401(k) plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED