Jewelry Quality Assurance Inspector - Queens, NY

Tiffany & Co. • New York, NY

17d • $25 - $34 • Onsite

About The Position

The Quality Assurance Inspector is responsible for performing inspections of
client owned serviced merchandise that includes jewelry, silver goods,
holloware, watches, clocks, leather goods, engraving and sunglasses using
established standards and specifications.  They are responsible for documenting
and communicating inspection results to the Repair Services team as well as
Operations staff within the TSC to ensure final servicing quality meets the
client's expectations. Inspectors will assist in communication of issues and
solutions to ensure high quality results and optimum service levels.  The QA
Inspector will also participate in training of new team members.

Requirements

• High school diploma or equivalent
• Minimum 4 years' of jewelry experience
• Completion of Graduate Gemology degree or completion of GIA courses
• Previous Quality Assurance experience
• Previous microscope experience
• Ability to work using microscope for extended periods
• Proficiency with Microsoft Excel, Word and Outlook
• Flexible work schedule and ability to work overtime when as needed, including possible weekends
• Customer Service orientation
• Meticulous attention to detail
• Strong English language verbal and written communication skills

Nice To Haves

• Undergraduate degree
• Proficiency with any of the following: JDE One World, E1 and Business Objects
• Knowledge in AS400, MIPS, POS or Compass
• Demonstrated ability to identify and provide resolution for areas of improvement
• Tiffany & Co. product knowledge

Responsibilities

• Perform inspections on serviced new and client owned merchandise (COM) using the established COM Repair Standards.
• Record the pertinent details of each inspection using detailed knowledge and expertise of the business. 
• Provide detailed inspection results to technicians to result in servicing that meets standards. Inspect gemstones to evaluate against standards to TCO guidelines.
• Physically and systematically manage the work flow of orders through the department. 
• Work with team mates to review incoming merchandise and provide direction on next steps that includes prioritizing client due dates, inspection needs and solutions to ensure accurate completion.      
• Accurately maintain department systematic records and reports to capture inspection results and trends. 
• Partner with technicians and management to identify methods to improve overall servicing quality.

Benefits

• Eligible Tiffany employees are offered comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being.
• We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees