Jewelry/Operations Support

Kroger•Wasilla, AK

23h•Onsite

About The Position

Perform operational functions; support department to achieve sales goals; display merchandise; assist customers according to Customer 1st standards. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Minimum high school diploma or general education degree (GED); or combination of relevant education and experience.
Minimum 18 years of age
Ability to pass drug test
Ability to work overtime on an occasional basis
Ability to work weekends and holidays on an occasional basis
Maintain confidentiality
Accuracy/attention to detail
Familiarity with jewelry terms and processes
Familiarity with basic computer operations and techniques

Nice To Haves

Knowledge of Fred Meyer Jewelers policies, procedures and organizational structure
10 key by touch

Responsibilities

Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
Comply with Division dress code
Prepare all merchandise shipments from store location, including completion of proper paperwork, computer entry, and physical packaging of merchandise
Recall-stock balance and direct returns to vendor
Complete all special orders (including receiving and pick up)
Process all trade-ins and break-aparts in accordance with procedure in Policy and Procedures Guide
Receive incoming merchandise including completion of proper paperwork, computer entry, and receiving log
Request return authorizations as needed from vendors
Make vendor inquiries concerning overdue shipments or special orders
Relate repair estimate cost and time to customers
Send out ring cleaning, inspection notification cards, and Thank You cards each month to customers
Manage voucher distribution reconciliation
Maintain aging layaway summary
Print, audit, and reconcile Cash Drawer Reports
Audit case counts
Prepare and participate in all inventories
Maintain price changes and merchandise tags
Place orders with Corporate Supply (CPS), as approved by Manager