Jewelry Associate

TJX Companies•Alexandria, VA

4d•Onsite

About The Position

Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. Adheres to operational, merchandise, and loss prevention standards. Cross-trained in multiple areas of the store to support business needs.

Requirements

Upholds a culture of honesty, integrity, and respect
Communicates accurately and effectively with management and Associates
Accepts recognition and constructive feedback
Adheres to labor laws and Associate meal and break period policies

Responsibilities

Models REACH principles with customers
Supports a positive store culture and embodies all aspects of a Green Culture Pulse
Promotes TJX Rewards credit and loyalty programs
Supports and responds to Front End coverage as well as Dressing Room and Jewelry needs
Maintains organizational, cleanliness, and recovery standards for sales floor and participates in maintenance/cleanliness of entire store, e.g. Single Queue, Associate Lounge
Maintains floor care cleanliness standards including maintenance and operation of the scrubber and buffer
Processes and preps merchandise for sales floor following Door to Floor and Working Smart principles
Adheres to Front End policy and procedures including ringing sequence and operational controls (RIL, Voids, Refunds, etc.)
Balances register draws and or cash office as required
Ensures ‘go backs’ are properly tagged/hung and promptly returned to the sales floor
Maintains and upholds merchandising philosophy
Adheres and upholds merchandise and signage standards
Partners with Merchandise Coordinator to create and maintain compelling features, flexing the sales floor as needed
Ensures merchandise is properly tagged, hung, secured, and coded
Initiates and participates in store recovery as needed
Supports and participates in store shrink reduction goals and programs
Adheres to operational and loss prevention controls according to company guidelines and policies
Identifies and communicates alert signals and potential safety issues immediately to management/loss prevention to ensure a safe environment
Does not engage in pursuit or apprehension of shoplifters
Other duties as assigned