JetStream Associate

Cirrus • Alcoa, TN

8h • Onsite

About The Position

As a member of the Cirrus JetStream team, the JetStream Associate will be responsible for supporting the JetStream Account Managers in their execution of JetStream program renewals- a comprehensive jet-ownership program in place to streamline a predictable cost of ownership. An understanding of high-level customer service is essential to the daily functioning of the Jetstream Associate. As a customer-facing role, the Associate is expected to provide prompt and professional responses to customers, handling communication with a strong focus on customer service. The Associate is responsible for after-market subscription renewals and general customer inquiries, including but not limited to Wi-Fi, TAP Blue, Sirius XM Audio & Weather, Jeppesen and Garmin Connect. The Associate communicates daily with various teams, both internally and externally to monitor subscription usage, complete renewals, and ensure that proper transactions for the renewal process are finalized. The Associate is expected to be data-driven and detail-oriented at all times. In addition to anticipating the needs of the team, the JetStream Associate will foster a positive workplace atmosphere energizing Cirrus Service Essentials (i.e. passion, care, integrity, professionalism, etc) both in the office and at Cirrus-wide events. Attention to detail is imperative while continuously improving processes such as contract preparation, invoice processing, mass communications, subscription troubleshooting, project management, and other duties as assigned. This role coordinates and works closely with multiple parts of the organization and partners of the organization: Field Service, Service Center Partners, Training Partners, Pre-Owned Sales Partners, External & Internal Sales Teams, and Flight Scheduling.

Requirements

• Bachelor’s Degree required
• 1+ years of customer service, marketing, sales, and/or hospitality required.
• Strong customer service orientation
• 0-2 years experience in a self-motivated role working within a team
• Excellent interpersonal and communication skills, both written and verbal
• Ability to prioritize and multitask in a dynamic environment
• Ability to plan, design, execute, and supervise the following processes to support customer service: Project Management to support the team, WiFi Renewals, Contract Management, Planning/Scheduling Service & Collaboration to support scheduling training, Collaboration to relay parts to service, Collaboration of multiple departments to create alignment on projects, documentation edits, event plans, and more.
• Well versed in standard Microsoft Office Suite, Adobe, DocuSign, SalesForce, Mass Communication System (preferably Marketing Cloud).
• Professional demeanor in the midst of escalated customer conversations over the phone, email, and in person at events.
• Ability to learn highly technical concepts with retention and build on product knowledge to present to customers in detailed sales-related conversations.

Nice To Haves

• Aviation experience preferred.

Responsibilities

• Supporting the JetStream Account Managers in their execution of JetStream program renewals.
• Providing prompt and professional responses to customers.
• Handling communication with a strong focus on customer service.
• Responsible for after-market subscription renewals and general customer inquiries, including but not limited to Wi-Fi, TAP Blue, Sirius XM Audio & Weather, Jeppesen and Garmin Connect.
• Communicating daily with various teams, both internally and externally to monitor subscription usage, complete renewals, and ensure that proper transactions for the renewal process are finalized.
• Fostering a positive workplace atmosphere energizing Cirrus Service Essentials.
• Continuously improving processes such as contract preparation, invoice processing, mass communications, subscription troubleshooting, and project management.
• Coordinating and working closely with multiple parts of the organization and partners of the organization: Field Service, Service Center Partners, Training Partners, Pre-Owned Sales Partners, External & Internal Sales Teams, and Flight Scheduling.
• Selling, cross-selling, and up-selling the InFlight WiFi data packages in order to extend the length of customer terms further into the future, and ensure the customer is set up for success with the terms of their agreement.
• Developing internal relational equity and coordinating large groups into an agreement towards resolution that aligns with customer needs and organizational interests/processes.
• Clearly explaining tasks when cross training to ensure uninterrupted customer service.
• Producing high quality results through thoroughness and accuracy when accomplishing tasks, both large and small.
• Handling escalated customer conversations over the phone, email, and in person at events.
• Learning highly technical concepts with retention and building on product knowledge to present to customers in detailed sales-related conversations.

Benefits

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting after one year of employment.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level