Jet Center - Airport Concierge
Horseshoe Bay Resort•Horseshoe Bay, TX
•Onsite
About The Position
The Jet Center Concierge serves as the primary point of contact for private pilots, members, and guests. This role ensures efficient operations and a high level of service for all arrivals and departures at the Resort Jet Center.
Requirements
- Minimum age of 21
- Valid driver’s license with acceptable driving record
- High school diploma or equivalent
- Professional appearance and adherence to uniform standards
- Strong customer service and problem-solving abilities
- Attention to detail and ability to work in a fast-paced environment
- Proficiency with Microsoft Office and point-of-sale systems
- Ability to work weekends and holidays as needed
- Ability to stand for extended periods and lift up to 50 lbs
Nice To Haves
- Prior customer service or hospitality experience preferred
Responsibilities
- Greet and assist guests in person and by phone; manage service requests and resolve issues promptly.
- Schedule arrivals and departures using aviation software; monitor email and radio communications.
- Handle fuel sales, service tickets, and payment transactions accurately.
- Assist with fuel inventory tracking for aircraft and vehicles.
- Complete required safety training and follow all FBO procedures and protocols.
- Maintain a clean, organized, and professional lobby and front desk area.
- Work with resort departments to support guest needs from arrival through check-in.
Benefits
- Medical, dental, and vision insurance
- 401(k) with employer match
- Life and disability insurance
- Paid time off and holidays
- Housing assistance
- Transportation
- Discounted meals
- Access to select resort amenities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
