Airport Concierge/Coordinator
About The Position
Airport Butler is a premier meet and greet service provider to clients in approximately twenty-five airports in the United States and Canada. Our clients primarily consist of executives, celebrities, production companies, inexperienced travelers, families, and senior citizens. Airport Butler is seeking service-oriented and enthusiastic individuals to join our team as a Concierge Coordinator. As a Coordinator, you will be responsible for coordinating Limo service for our clients. This position will fill approximately 25-30 hours weekly with schedule flexing to accommodate hours as needed, particularly on the weekends.
Requirements
- High School Diploma or equivalent
- Must possess current authorization to work in the US, and a valid driver's license
- Excellent written and communication skills
- Two (2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience
- Must wear company uniform as outlined and conform to all grooming standards
- Must be flexible in the work schedule to match the demand for services to include nights, weekends, and holidays
- Must be able to stand and walk for long periods of time and lift up to 70 lbs.
- Ability to work under pressure with minimal supervision
- High proficiency in computer and smartphone skills, including smartphone applications
- Ability to read and interpret documents such as operating and procedural manuals
- Excellent written and verbal communication skills
- Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
- Demonstrated ability to solve problems proactively and creatively
- Demonstrated ability to collaborate with other employees to overcome abnormal situations
- High level of cultural awareness
- Excellent internal and external customer service skills to handle all clients’ needs, concerns, and accommodations
- Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service
- Adapt to an ever-changing environment and be resilient
Nice To Haves
- Multi-lingual is a plus
Responsibilities
- Ensure a seamless end-to-end airport experience, ensuring total customer satisfaction
- Check-in drivers, ensure they are on time and at the correct location to meet the client
- Ensure drivers are in complete uniform and are professional in appearance
- Greet the client in a friendly, professional manner and escort them to their driver/limo
- Exhibit utmost confidentiality with clients and client information
- Knowledge of the airport layout to assist clients
- Works closely with and report to the Director of Airport Butler
- Perform other duties as assigned
Benefits
- AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
