Java Production Support
About The Position
We are seeking a Sr. Technical Lead for Production Support with extensive experience in Java-based enterprise applications. This role involves hands-on support for SAAS products, including production monitoring, error analysis, client correspondence, and deep-dive issue investigation. The ideal candidate will lead a team across multiple locations, manage offshore production monitoring, and mentor junior team members. This position requires excellent communication and presentation skills to effectively collaborate with various stakeholders, including customers. Experience with Kanban and ticket-based support models is essential.
Requirements
- Java 1.8, Spring Boot, Microservices, SAAS Products
- Experience on cloud
- log aggregator tool (Splunk/ELK Stack)
- Newrelic APM tool
- Oracle, MySQL, SQL server, HTML, JavaScript, Kafka
- Python, Unix Commands, SaaS Products
- Minimum of 10-12 years production monitoring experience within Java Web/Enterprise projects
- Experience with Spring / Spring Boot /Microservices/ Cloud technologies
- Experience in supporting SAAS Products and working with vendor.
- Experience with Spring and other Java frameworks / open source libraries
- Experience with Spring Security and SSO solutions
- Experience with database applications such as Oracle, MySql and ORM tools
- Experience using kanban methodology and production support ticket based model.
- Experience in using python script & Unix commands
- Experience in using Newrelic & Splunk
Nice To Haves
- Experience on Pivotal Cloud Foundry (PCF) environment
Responsibilities
- Hands-on enterprise level J2EE based web application development and support
- Hands-on experience in Spring / Spring Boot / Microservices/ Cloud technologies
- Experience on Pivotal Cloud Foundry (PCF) environment
- Experience in troubleshooting and debugging skills.
- Experience in support role with numerous SAAS solutions, activities such as production monitoring of data, error analysis, client correspondence (both electronic and phone) as well as deep dive investigation of issues stemming from failures.
- Lead team at multiple locations
- Experience in offshore production monitoring management model
- Provide guidance, assistance and mentoring support to junior team members
- Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
- Good presentation skills
- Excellent communication skills, work with different stakeholders including customers
- Experience in kanban and ticket-based model.
- Provide sizing and scalability recommendations and solving connectivity and deployment issues.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
