Maven Java Support Engineer

Conduent•Gates, NY

8d•$80,080 - $104,000•Remote

About The Position

As a Maven Java Support Engineer, you will be the first and second level of support for our Clients. You will provide technical software assistance directly for our Clients, participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients. Focus for the Team is on production related issues and activities. The Maven Java Support Engineer must primarily possess strong problem-solving ability alone and in working with others. They must also possess strong communication skills for effectively working with associates and Clients.

Requirements

JAVA/J2EE
SQL and Relational Databases (e.g. Oracle, MSQL, PostgreSQL)
Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery, Ajax)
XML
Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience.
Knowledge of enterprise software required, with knowledge of public health industry a plus.
Strong analytical, conceptual, and technical problem-solving abilities.
Ability to deliver outstanding customer service, including excellent listening and empathy skills.
Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities.
Excellent oral, written, and interpersonal communication skills.
Capacity to remain calm, composed, and articulate when dealing with challenging situations.
Demonstrated ability to work independently while collaborating with cross-functional teams and organizations.
Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.

Nice To Haves

App Servers (e.g. Tomcat, Websphere, AWS, Azure)
Development methodologies (e.g. Agile, Waterfall)

Responsibilities

Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers.
Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA).
Effectively utilize the Jira issue tracking system for tracking of all Maven Migration requests and DCRs, within Client expectations.
After-hours phone support coverage may be required based on business needs.
Following Conduent policy on entering time spent on projects and tasks.
Traveling to client or company sites as required.
Issue Ticket Resolution/Fixes
Builds for Change Requests
Minor/Major Software Release Migrations/Builds
Escrow Packaging and Delivery
Change Requests
Software Security Scans
Defects
Improvements
Features
Migrations
Implementations
Software Security Scans
Code Reviews