Japanese Interpreter

LanguageLine Solutions

3d•Remote

About The Position

LanguageLine Solutions is hiring a remote, work-from-home Bilingual Japanese-English Video-Phone Interpreter. This role involves using your language skills to assist limited-English speakers and the Deaf and Hard-of-Hearing across various industries, including healthcare, 911, first responders, education, government agencies, and general business. LanguageLine Solutions is a certified Great Place to Work and a top work-from-home employer, offering industry-leading training, opportunities for advancement, and a supportive environment within a certified ASTM and ISO environment. You will be supported by a Senior Language Specialist and Help Desks.

Requirements

Fluency in Japanese and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention, and note-taking skills.
Ability to concentrate, stay detached, remain neutral and objective.
Ability to remain on calls that involve sensitive subjects.
Must be able to adapt to LLS technology enhancements.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Work authorization that does not require sponsorship of a visa.
High school diploma or equivalent.
Ability to read and write the requested languages – highly preferred.
Dedicated personal device for business purposes (Desktop/Laptop with Windows, MacOS, or ChromeOS; Tablets with iPadOS or Android; Smartphones with iOS or Android).
High-speed Internet connection (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
Must use a headset for prolonged periods of time.
Must be able to operate company-provided software and systems.
Sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages – highly preferred.

Responsibilities

Handle calls on demand and render the meaning of conversations between Japanese and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures.
Handle simple or complex, technical or non-technical subjects via video and audio interpreting sessions.
Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Participate in online, video, and audio training sessions.
Deliver interpretation services via video and expediently type data on a dedicated device.
Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout all interpreting sessions.
Remain calm during sessions, even if speakers are incoherent or upset, especially in emergency situations.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions in compliance with protocol.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide the required company standards of service within a dynamic environment, which may include highly emotional or stressful calls, extended calls without breaks, or high call volumes.