About The Position

The Janitorial Supervisor leads, oversees, and reviews the daily work of staff who provide cleaning services for assigned buildings and facilities, ensuring clean, orderly, and attractive conditions. The role also performs technical tasks related to the assigned area of responsibility. The position is at Macy’s Capitola and works six days per week on an AM shift of five to six hours.

Requirements

  • Knowledge of the operations, services, and activities of a commercial cleaning program.
  • Knowledge of safe work practices and the methods, procedures, materials, and equipment used in commercial cleaning.
  • Knowledge of toxic and non-toxic chemicals and their use according to MSDS sheets.
  • Ability to supervise, organize, and review the work of lower-level staff.
  • Ability to operate powered and non-powered janitorial equipment.
  • Ability to make minor repairs to commercial cleaning equipment.
  • Ability to distinguish hazardous chemicals.
  • Ability to communicate clearly and concisely, orally and in writing.
  • Ability to establish and maintain effective working relationships with clients, customers, the general public, and others encountered at work.
  • Ability to make sound decisions and interact and communicate effectively with others.
  • Ability to maintain the physical condition needed for assigned duties, including extended walking, standing, or sitting; operating powered and non-powered equipment; and bending, stooping, kneeling, and lifting.

Responsibilities

  • Orient new employees and ensure they understand performance requirements.
  • Plan, prioritize, assign, supervise, and review staff members’ daily work.
  • Establish schedules, work goals, and cleaning methods; identify resource needs, consult appropriate management staff, and allocate resources while using staff input.
  • Maintain a motivational and supportive working environment.
  • Implement and support customer service goals.
  • Use the Q.A. Program to measure personnel performance.
  • Use Blue Chips’ training and safety information to support employee safety, compliance, and continued training.
  • Communicate with management to coordinate tasks and gather feedback on area-specific needs.
  • Maintain urgency and follow through on correcting customer service issues.
  • Follow through on routine and non-routine task requests.
  • Ensure proper use of products and equipment.
  • Perform other duties as assigned or directed by the Account Manager or Operations Manager, potentially including floor stripping and waxing, carpet extraction and bonneting, and floor auto-scrubbing and buffing.
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