Janitorial Supervisor

ABM•San Francisco, CA

10d•Onsite

About The Position

The Janitorial Supervisor is responsible for establishing and maintaining strong client relationships with a positive customer service orientation. This role provides leadership and support, ensuring a strong safety culture and work environment. The supervisor trains staff on safety protocols, cleaning methods, equipment operation, and security protocols. They also manage staff schedules, monitor timekeeping, and identify opportunities for revenue growth. The position requires the ability to arrange for staff substitutions or perform work personally when needed, and involves utility services such as carpet and floor cleaning. The role requires the ability to safely lift, carry, and move items weighing up to 50 lbs.

Requirements

At least 2 years of experience supervising employees.
Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
MS Office (Outlook, Word, Excel) proficiency required.
Proven ability to handle confidential information with discretion.
Detail-oriented with a high level of accuracy.
Strong organizational, multi-tasking, and prioritization skills.
Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
Resourceful team player with a positive outlook and approachable demeanor.
High School Diploma or GED (Required)

Nice To Haves

Experience with commercial cleaning industry is a big plus.

Responsibilities

Establish and maintain strong client relationships with a positive customer service orientation.
Provide leadership and support while being available for emergency and off-hour support.
Promote strong safety culture and work environment.
Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
Plan and assign work schedules to ensure service delivery expectations are achieved.
Ensure timely responses to client-reported emergency cleaning situations.
Train staff on building and property security protocols at each assigned client location.
Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment.
Maintain SDS sheet and OSHA requirements.
Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
Train and manage Site janitorial staff.
Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
Skilled in utility services, including carpet and floor cleaning, pressure washing, and related maintenance tasks.
Ability to safely lift, carry, and move items weighing up to 50 lbs.