Janitorial Supervisor

ABM•Cupertino, CA

1d•Onsite

About The Position

The Janitorial Supervisor is responsible for establishing and maintaining strong client relationships with a positive customer service orientation. This role serves as the main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved. The supervisor provides leadership and support, while also being available for emergency and off-hour support. A strong safety culture and work environment is promoted, with staff trained on Personal Protective Equipment (PPE) and safe movement practices. The role involves planning and assigning work schedules to ensure service delivery expectations are achieved, and ensuring timely responses to client-reported emergency cleaning situations. Staff are trained on building and property security protocols, ABM standard cleaning methods, green-cleaning protocols, safe operation of cleaning equipment, and proper utilization and storage of cleaning supplies/chemicals. Maintaining SDS sheets and OSHA requirements is also a key responsibility. The supervisor will train and manage Site janitorial and Porter staff, continuously monitor employee timekeeping, and look for opportunities to increase revenue through additional billable project work. They will also arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

Requirements

At least 2 years of experience supervising employees.
Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
MS Office (Outlook, Word, Excel) proficiency required.
Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
Proven ability to handle confidential information with discretion.
Detail-oriented with a high level of accuracy.
Strong organizational, multi-tasking, and prioritization skills.
Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
Resourceful team player with a positive outlook and approachable demeanor.
High School Diploma or GED (Required)

Nice To Haves

Experience with commercial cleaning industry is a big plus.

Responsibilities

Establish and maintain strong client relationships with a positive customer service orientation.
Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
Provide leadership and support while being available for emergency and off-hour support.
Promote strong safety culture and work environment.
Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
Plan and assign work schedules to ensure service delivery expectations are achieved.
Ensure timely responses to client-reported emergency cleaning situations.
Train staff on building and property security protocols at each assigned client location.
Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment.
Maintain SDS sheet and OSHA requirements.
Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
Train and manage Site janitorial and Porter staff.
Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.