Janitorial Operations Manager

ServiceMaster Commercial Building Cleaning by Acker•Omaha, NE

12d•$55,000 - $65,000•Onsite

About The Position

The Janitorial Operations Manager is responsible for overseeing daily cleaning operations across multiple facilities, ensuring high standards of cleanliness, safety, and customer satisfaction. This role manages janitorial staff, coordinates schedules, maintains quality control, oversees budgets and supplies, and serves as the primary point of contact for clients regarding service delivery.

Requirements

High school diploma or GED.
3–5 years of janitorial, facilities management, or custodial operations experience.
2+ years of supervisory or management experience.
Strong leadership, communication, and problem-solving skills.
Proficiency with Microsoft Office/Word and scheduling/reporting software.
Valid driver's license and reliable transportation.
Must be able to pass a felony/criminal background check.

Nice To Haves

Associate's or Bachelor's degree in Business Administration, Facilities Management, or a related field.
Experience managing multiple sites or large commercial facilities.
Knowledge of OSHA regulations and cleaning industry best practices.
Bilingual skills are a plus.

Responsibilities

Direct and oversee daily janitorial operations for assigned facilities and accounts.
Ensure all cleaning services are performed according to company standards, client requirements, and regulatory guidelines.
Develop and manage staffing schedules to ensure adequate coverage.
Conduct routine facility inspections and quality assurance audits.
Implement corrective actions to address service deficiencies.
Supervise janitorial supervisors and cleaning staff.
Conduct performance evaluations and provide coaching and development opportunities.
Monitor employee attendance, productivity, and compliance with company policies.
Foster a positive, professional, and safety-focused work environment.
Build and maintain strong relationships with clients and facility managers.
Respond promptly to client concerns, service requests, and emergencies.
Conduct regular client meetings to review service performance and identify improvement opportunities.
Ensure high levels of customer satisfaction and contract compliance.
Enforce workplace safety standards and OSHA regulations.
Ensure proper handling, storage, and use of cleaning chemicals and equipment.
Investigate and report workplace incidents as necessary.
Manage operational budgets and labor costs.
Monitor supply usage and maintain appropriate inventory levels.
Prepare operational reports, inspection results, staffing reports, and performance metrics.
Maintain accurate records related to employee performance, training, and compliance.