Janitorial Manager - Baton Rouge (Cleaning Services)

ServiceMaster Elite Cleaning Services•Baton Rouge, LA

8d•Onsite

About The Position

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success. ServiceMaster is now hiring Janitorial Managers with strong organizational, leadership, and communication skills. The Position Objective is to manage ServiceMaster’s housekeeping and floor maintenance programs across assigned accounts to consistently exceed customer expectations while promoting employee development and satisfaction.

Requirements

Strong organizational, leadership, and communication skills
Minimum Age 18+ years old

Nice To Haves

Employee orientation completed within the first month of hire
Daily inspections meet at least a 70% quality target
Weekly audits meet at least a 75% quality target
Audit results reviewed with crews within one week
Supplies and equipment maintained at acceptable levels in 80% of accounts
Manager and crew maintain professional uniform and grooming standards
Customer complaints reported by 9:00 a.m. the next business day
Active logbooks maintained at each account
Business-hour pages responded to within 30 minutes
Participation in at least 80% of accountability meetings
Completion of 8 hours of annual training

Responsibilities

Hire, train, and onboard employees according to company standards
Ensure team members understand company policies, security procedures, and safe chemical usage
Verify daily production is completed according to schedules and quality standards
Provide ongoing coaching and employee support
Demonstrate effective two-way communication
Promote teamwork and ServiceMaster culture
Show genuine care for customers and service quality
Resolve customer requests and complaints within 24 hours
Ensure proper handling and maintenance of equipment, supplies, and vehicles
Submit accurate and timely payroll information
Maintain confidential and accurate employee and customer records
Follow company policies and support continuous improvement
Manage all customer interactions and relationships
Schedule floor care and project work
Confirm employee attendance and staffing coverage
Manage labor budgets and approve timecards
Identify add-on sales opportunities
Support inventory, supply, and paper product operations
Recognize employee milestones and achievements