Janitorial Area Manager - Madison, WI

Sizemore•Madison, WI

2d•Onsite

About The Position

The Area Manager will be responsible for performing successful operations related duties under the direct supervision of the District Manager. The Area Manager is responsible for developing, overseeing, and monitoring the development and progression of performance over a specified region, assuring compliance with company standards; ensuring excellent internal and external communication skills to maintain superior support and services. Responsibilities also include working with all levels within a fast-paced and deadline-driven organization. It will be essential that the Area Manager supports and integrates Sizemore’s core values of Flexibility, Improvement, Reliability, Safety and Teamwork into the daily performance of assigned responsibilities.

Requirements

High School graduate or equivalent.
Knowledge of the standard methods, equipment, and supplies used in large scale janitorial activities of the service.
Prior management experience.
Customer service experience.
Experience working in diverse, multi-cultural environment.
Professional written and oral communication.
Bilingual in Spanish and English.
Excellent customer service skills.
Must understand how to motivate and provide supportive leadership (this would include practicing a “coaching” style of management that utilizes collaborative and team directed approaches to managing employees).
Ability to work with various departments and foster teamwork.
Ability to work independently with minimal supervision in a fact paced work environment.
Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Skills in database management and record keeping.
Ability to identify and resolve problems in a timely manner.
Ability to gather and analyze information skillfully.
Demonstrate resourcefulness and initiative in dealing with operations challenges.
High degree of professionalism and commitment to confidentiality.
Ability to multi-task and effectively prioritize among competing responsibilities.
Proficient at Microsoft Office, including Word and Excel and ability to quickly become proficient in other required software.
Ability to drive a truck and trailer (non-commercial).
Demonstrate a commitment to service and professionalism through appropriate conduct and demeanor.
Possess patience, tact, enthusiasm as well as diplomacy when dealing with any person no matter the circumstances.
Possess initiative and sound judgement in evaluating and reacting to situations.
Ability to multitask and work under pressure in potentially stressful and time sensitive situations.
Possess problem-solving skills with high attention to detail, including the ability to prioritize.
Ability to work with minimum supervision, read/comprehend detailed instructions and process information with accuracy and clarity.
Must be at least 18 years of age.
Must have a valid Driver's License and ability to drive a truck and trailer.

Responsibilities

Communicates in a professional manner and provides excellent service to clients and employees.
Provide high level of customer service and account management to stores in an assigned district, taking all action necessary to ensure completion of required work, according to contract scope, company policy and direction of District Manager.
Ensures that quality work is being performed at all levels in all stores within their scope.
Effectively manage and train work crews assigned to various locations.
Take all actions necessary to keep proper staffing, including but not limited to advertising, training, budgeting, scheduling.
Moves equipment and helps complete projects as needed.
Coordinates and tracks work flow, schedules, and projects.
Maintain labor budget, quality standards, and customer quality standards for account retention.
Regularly inspect assigned accounts and creates checkpoints using eHub with meaningful information and pictures to support the data included.
Ensure that all needed supplies and necessary equipment are available and in working condition for assigned store locations.
Actively promotes and personally observes safety and security procedures, and proper usage of equipment and materials.
Assist when necessary in the completion of daily cleaning duties; fill in as necessary when short handed.
Obtains Employee ID Number prior to a new employee starting.
Oversee the completion and timely submission of all new hire employee paperwork (and compliance required documents), including an accurate I9 form.
Knowledgeable in the Company’s policies.
Ensures compliance and adherence to state and federal laws, and company policies.
Manages progressive discipline/termination of all employees under his/her supervision.
Reports to HR promptly all terminations of employment and provide accurate reasons for those.
Assists HR with investigations, including but not limited to serious investigations regarding harassment, discrimination and retaliation complaints; safety related complaints or issues; general liability and worker’s compensations claims.
Drives a culture of constant improvement, identifying and implementing changes to increase productivity and efficiency of service.
Enforces Sizemore’s policies and procedures as needed.
Additional duties assigned, as necessary.