Janitorial Account Supervisor

ABM•Hickory, NC

6d•Onsite

About The Position

The Janitorial Account Supervisor directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, by clients, and by regulatory authorities. ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members.

Requirements

At least 2 years of experience supervising employees.
Ability to work in a fast-paced environment
Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
MS Office (Outlook, Word, Excel) proficiency required.
Proven ability to handle confidential information with discretion.
Detail-oriented with a high level of accuracy.
Strong organizational, multi-tasking, and prioritization skills.
Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
Resourceful team player with a positive outlook and approachable demeanor.
High School Diploma or GED (Required)

Nice To Haves

Experience with commercial cleaning industry is a big plus.

Responsibilities

Supervise the daily activities of operations team members.
Set priorities for the team to ensure completion of tasks.
Effectively recruit, manage, and lead a team with a focus on maintaining the functionality and safety of operations.
Participate in monitoring and developing team member performance, including evaluations, training, and recognition.
Ensure work assignments and schedules meet department, facility, and contractual needs.
Respond to client inquiries, requests, and concerns.
Utilize company policies and guidelines to solve work problems.
Ensure department training programs and recertification programs are being conducted within appropriate timeframes.
Meet with clients to ensure needs and expectations are being met.
Implement and manage quality control monitoring and safety programs; maintain a safe work environment.
Achieve operational performance and functional service activities.
Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.
Monitor and maintain appropriate staffing levels and daily schedules.
Special projects and other duties as assigned.