Janitorial Account Manager- 2nd shift

Marsden Services•Covington, KY

9d•Onsite

About The Position

Marsden Services, established in 1952, provides comprehensive facility services nationwide, including janitorial, security, HVAC, calibration, emergency response, and facility management. The Account Manager oversees a team executing a high level of customer care and drives the company's Leadership Engagement Growth & Safety (LEGS) strategy. This role is responsible for all daily operations of the team, ensuring a safe and respectful work environment.

Requirements

Understanding of budgeting, labor, and expense management with a basic understanding of financial and accounting practices.
Demonstrated strong leadership, team building, and coaching skills, with the ability to motivate people and assess/develop employee skills.
Visionary leader with the ability to inspire respect and trust, mobilize others, and champion the team.
Highly motivated and results-oriented.
Strong analytical and decision-making skills.
Ability to identify and solve complex problems.
High emotional intelligence.
Exceptional customer service skills.
Excellent oral and verbal communication skills.
Strong continuous improvement mindset.
Highly adaptable to changes in the work environment and competing demands.
5+ years of leadership experience leading a complex and multi-site team.
Janitorial, distribution services, or other service-related industry experience preferred.
Demonstrated ability to provide leadership with responsibility for a decentralized workforce.

Responsibilities

Directs and manages key operational functions.
Develops and maintains relationships of trust and engagement with on-site clients.
Ensures standards for service quality, equipment, safety, and performance are maintained, utilizing cost-effective resources to maximize service standards.
Implements processes and structure in alignment with strategic initiatives, providing clear direction and focus.
Develops, monitors, and reports on operating costs within functional areas, alerting stakeholders to cost and labor overruns, and recommending/implementing solutions.
Builds a culture of work safety and leads by example with safe behavior.
Hires, trains, develops, and appraises staff effectively, taking corrective action as necessary.
Conducts regular operations staff/training meetings with direct reports.
Manages budget and controls expenses effectively using a Microsoft Office-based cost management system to audit labor, supplies, leases, and equipment.