Janitorial Account Manager (Full Time)
About The Position
CSI International Inc, founded in 1989, provides integrated building services to clients in real estate, property management, pharmaceuticals, telecommunications, higher education, manufacturing, and insurance. Throughout CSI International Inc.’s constant growth and evolution, our primary goal – exceeding our clients’ expectations – has remained unchanged. Because of this, we enjoy an incomparable reputation for cost-effective solutions with responsive services with uncompromising quality. We are looking for an experienced Janitorial Account Manager to manage and support the work activities performed by our janitorial staff. The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded. This position in located in San Diego, CA.
Requirements
- Minimum 2 years progressively increasing management experience in the janitorial industry required.
- Ability to meet deadlines and make sound decisions in stressful situations.
- Strong customer service skills.
- Excellent attention to detail.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Able to multi-task.
- Ability to show judgment and to work independently.
- High integrity and discretion required.
Responsibilities
- Manage and train the work of the janitorial staff in the building.
- Designate shift and area work assignments.
- Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
- Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.).
- Train by example: perform the duties of a janitor while they shadow you.
- Manage any employee relations or performance issues quickly and appropriately; Document and report to management or HR.
- Identify and communicate the need for any special project work to management.
- Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
- Maintain cleaning supplies inventory.
- Respond to calls whenever needed.
- Enforce all safety policies and procedures; immediately report and investigate accidents.
- Complete training courses as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
