Jamf & Modern Device Management Administrator

Unisys•Costa Mesa, CA

6d•Onsite

About The Position

Jamf & MDM Administration: Administer and maintain Jamf Pro or Jamf Cloud for macOS, iOS, and iPadOS device management across the enterprise. Provides white glove support onsite to the client (5 days a week). Manage device enrollment workflows including Automated Device Enrollment (ADE) via Apple Business Manager (ABM). Create and maintain configuration profiles, compliance policies, and smart/static groups in Jamf. Package and deploy macOS applications using Jamf policies and Self Service catalog. Monitor policy deployment success, client health, and inventory accuracy within the Jamf console. Support patch management processes to maintain software currency and security compliance across Apple devices. Engineering & Operations: Assist in the design and implementation of endpoint management improvements and modernization initiatives. Write and maintain Bash or Python scripts to automate routine endpoint administration tasks. Support integration of Jamf with cloud identity providers including Entra ID (Azure AD) or Okta. Work with security teams to implement and maintain macOS hardening baselines and endpoint protection tools. Troubleshoot complex macOS, iOS, and Jamf-related issues, serving as a Tier 2/3 escalation resource. Support & Collaboration: Provide Tier 2 and Tier 3 support for Apple device issues escalated from the help desk. Document configurations, procedures, and known issues to build and maintain team knowledge base. Collaborate with infrastructure, security, and identity teams on cross-functional endpoint initiatives. Support device lifecycle management from provisioning through retirement including asset tracking. Assist with onboarding new Apple hardware including imaging, enrollment, and user setup.

Requirements

3+ years of hands-on experience managing Apple macOS and/or iOS devices in a corporate or enterprise environment
2+ years of direct Jamf Pro administration experience including policies, profiles, smart groups, and patch management
Working knowledge of Apple Business Manager (ABM) and Automated Device Enrollment (ADE)
Basic to intermediate scripting ability in Bash and/or Python for endpoint automation
Familiarity with macOS system architecture, file system, and command-line troubleshooting
Understanding of MDM concepts including configuration profiles, compliance policies, and device enrollment methods
Experience working in a ticketing/ITSM environment such as ServiceNow or Jira
Be willing to be onsite 5 days a week in Los Angeles, CA
Have 3+ years of experience

Nice To Haves

Jamf Certified Tech (JAMF CCT) certification or actively working toward it
Experience with Jamf Connect for cloud identity-based authentication on macOS
Exposure to Microsoft Intune or co-managed (Mac + Windows) endpoint environments
Familiarity with endpoint security tools such as CrowdStrike Falcon or Microsoft Defender on macOS
Experience with Apple zero-touch provisioning via PreStage enrollments
Exposure to cloud identity platforms including Entra ID (Azure AD) or Okta

Responsibilities

Administer and maintain Jamf Pro or Jamf Cloud for macOS, iOS, and iPadOS device management across the enterprise
Manage device enrollment workflows including Automated Device Enrollment (ADE) via Apple Business Manager (ABM)
Create and maintain configuration profiles, compliance policies, and smart/static groups in Jamf
Package and deploy macOS applications using Jamf policies and Self Service catalog
Monitor policy deployment success, client health, and inventory accuracy within the Jamf console
Support patch management processes to maintain software currency and security compliance across Apple devices
Assist in the design and implementation of endpoint management improvements and modernization initiatives
Write and maintain Bash or Python scripts to automate routine endpoint administration tasks
Support integration of Jamf with cloud identity providers including Entra ID (Azure AD) or Okta
Work with security teams to implement and maintain macOS hardening baselines and endpoint protection tools
Troubleshoot complex macOS, iOS, and Jamf-related issues, serving as a Tier 2/3 escalation resource
Provide Tier 2 and Tier 3 support for Apple device issues escalated from the help desk
Document configurations, procedures, and known issues to build and maintain team knowledge base
Collaborate with infrastructure, security, and identity teams on cross-functional endpoint initiatives
Support device lifecycle management from provisioning through retirement including asset tracking
Assist with onboarding new Apple hardware including imaging, enrollment, and user setup