J23 SUPERVISOR

Jamul Casino•Jamul, CA

1d•Onsite

About The Position

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025. Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal. The J23 Supervisor will be responsible for assisting in the overall operation, profitability, and guest satisfaction of assigned venue(s). The J23 Supervisor ensures the development of high performing teams, achieving financial and enterprise objectives, maintaining proper inventory control including equipment and supplies, maintaining consistent, high quality guest service, and ensures compliance with all health and safety regulations. Responsibilities also include interviewing, scheduling, and staffing plans; preparing sales, inventory, and team member reports; providing dedicated leadership to the outlet(s) and maximizing team member morale through leading by example. Areas of responsibility include all F&B outlets within the Casino. As the J23 Supervisor you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team) and in providing AAA four diamond service standard to our guests.

Requirements

Must be at least 21 years of age.
High school diploma or GED required; 1-2 years of Beverage experience, or equivalent combination of education and experience.
Prior gaming experience preferred.
Minimum of 1 year's supervisory experience preferred.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to draft reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, guests, team members, and the general public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to earn and maintain Gaming License.
Ability to complete a First Aid/AED certification.
Ability to earn and maintain RBS Certification within 30 days of employment.
Ability to earn and maintain Food Handlers certification.
Ability to earn and maintain TIPs certification.
This position is not part of the current bargaining unit.
The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The team members frequently must reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Ability to read and communicate verbally in English.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Nice To Haves

Spanish, and/or Tagalog language skills highly preferred.

Responsibilities

Provide friendly, fast, and helpful service to all guests and team members.
Responsible for providing guidance and daily supervision to staff in the department.
Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Maintains product menu and assists in recording product inventories.
Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Assists Manager with administrative duties, as needed.
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
Other duties and responsibilities may be assigned, as necessary.