Ivanti Neurons Administrator

Universities of Wisconsin•Milwaukee, WI

10d•$65,000 - $75,000•Hybrid

About The Position

Employees at UWM in the Department of University IT Services work in an innovative, collaborative, and casual-work environment with flexible work/life balance schedules. If you are a motivated, results-oriented individual who wants to make a real difference with our team, community, and the campus, we encourage you to apply! The Ivanti Neurons Administrator is responsible for the administration, configuration, optimization, and ongoing support of the Ivanti Neurons platform to ensure secure, reliable, and efficient endpoint and service management operations.

Requirements

2 + years of experience administering enterprise IT systems, endpoint management platforms, or SaaS-based applications
Experience managing user access, role-based security, and system permissions in a multi-user environment
Experience troubleshooting hardware, software, and system issues, including coordination with vendors and escalation support
Experience creating and maintaining technical documentation and communicating system changes to non-technical audiences

Nice To Haves

Bachelor’s degree in information technology, computer science, or a related field by date of hire
Familiarity with ITIL or IT Service Management practices as applied in higher education
Experience supporting cloud-based SaaS platforms, including release evaluation, testing and feature adoption
Experience supporting or leading small to medium IT initiatives or system enhancements in collaboration with cross-functional campus partners
Ability to create dashboards and reports that communicate system health, compliance and risks to IT leadership and governance groups

Responsibilities

Administer and maintain the Ivanti Neurons platform, including user accounts, role-based access controls, and security configurations to ensure proper system access and data
Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions
Troubleshoot hardware, software, and system issues related to Ivanti Neurons and endpoint performance, working directly with vendors and internal teams to resolve incidents and service disruptions
Coordinates and monitors updates and the installation of upgrades and patches
Evaluate vendor software releases and feature updates, assessing operational impact and facilitating adoption of new functionality
Configure, test and deploy Neurons policies, automations, workflows, and system objects in alignment with business and technical requirements
Recommend application enhancements or changes that may involve custom design, integrations, and third-party products
Participate in change management processes, maintaining version control, testing documentation, and release communications
Develop and maintain system documentation. Including configurations, processes, troubleshooting guides, and enhancement summaries
Lead or support small to medium technical initiatives related to system as needed
Collaborate regularly with internal leadership and stakeholders to assess platform effectiveness, review performance metrics, and identify opportunities for system improvements and new capabilities
Ensure alignment with organizational standards for security, compliance, and operational best practices