IVA Software Engineer PA2026Q2JB011
SS&C Technologies•Kansas City, MO
•$140,000 - $160,000•Remote
About The Position
We are seeking an experienced IVA Software Engineer to design, develop, and maintain intelligent virtual assistant solutions that enhance customer experience and operational efficiency. This role combines conversational AI expertise with strong software engineering fundamentals to deliver scalable, enterprise-grade automation solutions.
Requirements
- BA in Computer Science or related field
- 2-5 years experience IVA development
- 1-2 years experience with AI technology
Nice To Haves
- AI usage within IVA call flow builds
- Experience with Sound Hounds Amelia/Smart Assist call flow IE
Responsibilities
- Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia)
- Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications
- Implement NLU training strategies, intent management, and dialog flow optimization
- Write clean, maintainable code following object-oriented programming principles
- Track and manage work items using Atlassian Jira and Agile methodologies
- Stay current with emerging trends in conversational AI
Benefits
- medical
- dental
- vision coverage
- a 401(k) plan with company match
- paid time off
- holidays
- parental leave
- professional development reimbursement opportunity
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
