ITSS Field Support Analyst

GFL Environmental Inc. • Mokena, IL

1d

About The Position

As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization. Key Responsibilities Technical Support: Provide onsite and remote troubleshooting for hardware, software, and network configurations. Infrastructure Management: Administer computer networks and systems software; evaluate and implement new productivity tools. Stakeholder Liaison: Build relationships with senior management to align IT services with business needs. Project Leadership: Lead technical consulting for upgrades and support large-scale strategic initiatives. Operations: Manage asset inventory, vendor contracts, and knowledge base documentation. Escalation: Resolve complex cross-technology incidents and manage customer expectations during outages.

Requirements

• In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
• 2+ years in End User services (large team support) and experience with IT service providers.
• Proficiency in Google Workspace and ServiceNow
• Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
• Ability to travel approximately 30% to regional business sites.

Nice To Haves

• A+ or MCSA certifications preferred.

Responsibilities

• Provide onsite and remote troubleshooting for hardware, software, and network configurations.
• Administer computer networks and systems software; evaluate and implement new productivity tools.
• Build relationships with senior management to align IT services with business needs.
• Lead technical consulting for upgrades and support large-scale strategic initiatives.
• Manage asset inventory, vendor contracts, and knowledge base documentation.
• Resolve complex cross-technology incidents and manage customer expectations during outages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees