ITSP Analyst

Texas Health & Human Services Commission•Austin, TX

1d•$5,099 - $6,702•Onsite

About The Position

The Texas Health and Human Services Commission (HHSC) is seeking experienced candidates for a Systems Analyst IV – ITSP Analyst position within Access & Eligibility Services (AES), Strategic Innovation and System Support (SISS), IT Strategy and Prioritization (ITSP). This role supports HHSC’s mission to connect Texans to essential services by performing advanced systems analysis work for eligibility and client-facing digital platforms. The Systems Analyst IV functions as an advanced individual contributor, performing systems analysis under general supervision with limited latitude for the use of initiative and independent judgment. The role analyzes business and system needs, develops clear documentation, supports testing and implementation activities, and provides practical recommendations to technical and non-technical stakeholders. This position does not have formal or informal lead responsibilities. The position supports systems including the self-service client portal (YTB), eligibility applications (SSP, TIERS, & TLM), and mobile application used by clients, and state office stakeholders.

Requirements

Knowledge of eligibility systems and platforms, including TIERS, State Portal, DataMart, YourTexasBenefits.com, and mobile application.
Knowledge of state and federal programs and regulations, including SNAP, TANF, Medicaid, CHIP, HTW, and MEPD.
Skill in facilitating stakeholder discovery to elicit and document business processes and requirements.
Skill in developing visual workflow artifacts such as process maps, swim-lane diagrams, and system interaction diagrams.
Skill in data analysis, validation, and interpretation.
Ability to analyze problems and develop practical, supportable solutions.
Ability to communicate effectively with technical and non-technical stakeholders.
Ability to manage competing priorities, complete assignments with limited supervision, and exercise sound judgment.
Ability to translate operational processes into clear, understandable visual models for technical and non-technical audiences.
One (1) or more years of professional experience supporting processes involved in system or application development.
One (1) or more years of experience producing technical, operational, or business documentation.
At least one (1) year of experience analyzing data.
Minimum of three (3) years of relevant professional experience in a closely related field.
Candidates must reside in the State of Texas by their official start date.
Visa sponsorship is not available for this position.
Selected applicants must pass a background check and other required due diligence.

Nice To Haves

IIBA – Certification of Capability in Business Analysis (CCBA)
IIBA – Certification in Business Data Analytics (CBDA)
ABPMP – Certified Business Process Professional (CBPP®)
DAMA Certified Data Management Professional (CDMP)

Responsibilities

Performs advanced analysis of business rules, user needs, and system requirements to identify and define system enhancements supporting eligibility programs.
Translates business needs into clear functional and technical specifications, including business requirements, business rules, process flows, diagrams, mock-ups, and system design documents.
Analyzes system needs, evaluates solution options, and recommends approaches aligned with operational, technical, and policy considerations.
Develops clear visual process artifacts, such as workflow diagrams, process maps, and swim-lane diagrams, to communicate system behavior and business operations.
Serves as a knowledgeable application and process resource for assigned systems.
Collaborates with business stakeholders and IT teams to support initiatives across all phases of the system development lifecycle.
Tracks assigned activities and deliverables and communicates status to project managers and team leadership.
Participates in and supports testing activities, including user acceptance testing.
Partners with support and release teams to plan, deploy, and stabilize production releases.
Communicates risks, issues, and dependencies promptly to project managers and leadership.
Works closely with program staff and technical teams to document initiative scope, business needs, benefits, and expected outcomes.
Communicates technical concepts in clear, plain language to non-technical audiences.
Prepares written summaries, documentation, and presentations related to system functionality, process changes, and implementation impacts.
Considers the client experience and relevant technical, functional, process, and policy impacts when analyzing solutions.
Develops, updates, and maintains high-quality system, technical, and operational documentation.
Documents business requirements for data requests and assists with validating and distributing data in a clear, usable format.
Performs validation and quality checks on system outputs and data products prior to release or distribution.
Follows established documentation standards, processes, templates, and style guides and recommends improvements when appropriate.
Participates in on-call rotation and provides after-hours or weekend support as needed.
Performs other duties as assigned to support team operations and agency priorities.