ITSM Change & Release Manager

Genesis10 • Plano, TX

2d • Onsite

About The Position

Genesis10 is seeking an ITSM Change & Release Manager – Practice Owner for a permanent position with a Major Financial Services Firm in Plano, TX. This role is the strategic leader of the change and release management practices, responsible for owning the frameworks, policies, and processes to ensure all system changes are delivered safely, on time, and with minimal disruption. The position directly influences service stability, business continuity, and the speed of innovation. The role reports to the Team Leader.

Requirements

• 3 years of experience in IT Service Management with a focus on Change and Release Management.
• Strong knowledge of ITIL v4 (or v3) principles.
• Experience overseeing and maturing ITSM practices in a complex, multi-platform environment.
• Experience leading CABs and managing enterprise-scale release cycles.
• Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
• Excellent communication, facilitation, and stakeholder management skills.
• A data-driven mindset with the ability to translate metrics into actionable improvements.
• Experience with risk management, compliance, and audit requirements in IT operations.

Nice To Haves

• ITIL certification preferred.

Responsibilities

• Define, maintain, and continuously improve the ITSM Change and Release Management frameworks, policies, and KPIs.
• Ensure all changes follow established governance, risk, and compliance requirements, including audit readiness.
• Chair and facilitate CAB meetings, ensuring effective decision-making and stakeholder alignment.
• Oversee release calendars, coordinate cross-team dependencies, and manage release readiness reviews.
• Establish and enforce best practices for assessing change risk, business impact, and rollback strategies.
• Partner with ITSM tool administrators to improve workflows, dashboards, and reporting for change and release processes.
• Define and track KPIs such as change success rate, release frequency, and mean time to restore (MTTR) after failed changes.
• Be the primary contact for change and release management across IT, departments, and vendors.
• Identify bottlenecks, analyze trends, and implement process enhancements to increase agility without sacrificing stability.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed