ITS Department Operations Facilitator

Bridgeport Public Schools•Bridgeport, CT

11d

About The Position

The ITS Department Operations Facilitator (Tier 0) supports Bridgeport Public Schools’ Information Technology Services department and the District mission. The role receives, disseminates, and expedites end-user and vendor communications to department management and relevant divisions; provides basic technology troubleshooting and Help Desk support; and assists with department operations, projects, vendor interactions, inventory, purchasing, and related administrative processes. The position reports to the Director of Information Technology Services or designee.

Requirements

Minimum of 1–2 years of experience in a business environment; information technology experience is preferred.
Bachelor’s degree required.
Ability to escalate technical matters with awareness of user needs in relation to the District’s mission.
Strong experience with Microsoft 365 Office products and office productivity applications.
Basic experience with Windows, Apple iOS/macOS, and Android platforms.
Strong user communication skills and ability to directly facilitate department operations.
Familiarity with the account lifecycle and Active Directory or other directory services.

Nice To Haves

Bachelor’s degree preferred in information technology, business management, or communications.
Multilingual candidates with experience in Spanish, Portuguese, and/or Haitian Creole are preferred.

Responsibilities

Act as a point of contact for incoming department communications, including phone, voicemail, email, Microsoft Teams instant messaging, social media, and other designated platforms.
Provide direct technical and operational support to department divisions as directed.
Perform basic troubleshooting using provided knowledge systems, triaging and escalating issues as needed.
Perform Help Desk duties and provide Academic Support Team coverage as needed or assigned.
Facilitate operations, projects, and deliverables under department management’s direction.
Assist with vendor partner interactions and deployments involving District facilities and staff.
Assist with District asset management and department on-hand stock inventory.
Track, receive, and maintain department mail and equipment orders with shipping vendors.
Assist in maintaining and developing the department’s Help Desk system, documentation, and systems.
Assist with billing, invoicing, accounts payable and receivable, purchasing, and District vendor interactions as assigned.
Act as a courier of payments between buildings or departments as needed.
Assist with physical inventory management for department, school, and District-owned hardware, software, accessories, stock, and property lifecycle through the District asset management system.
Collaborate with team members to achieve department and organizational goals.
Perform other duties as assigned by the Director of Information Technology Services or designee.