ITS Administrator

San Diego County Regional Airport Authority•San Diego, CA

3h•$68,331 - $109,329•Hybrid

About The Position

The Aviation Security & Public Safety Department is seeking a motivated and technology focused ITS Administrator to help support the network and technology systems that play an important role in airport operations and public safety. The selected candidate will assist with maintaining, troubleshooting, and improving systems that help keep airport operations running safely and efficiently. The ITS Administrator will collaborate with team members, vendors, and stakeholders to support system performance, resolve technical issues, and contribute to technology projects that enhance the safety and experience of the SAN traveler while supporting mission-critical systems and contributing to the Aviation Security & Public Safety Department's commitment to operational excellence and public safety.

Requirements

Associate degree in computer science, management information systems or a closely related field.
One year of progressively responsible experience in Information Technology and associated systems, networking, or security systems.
Equivalent combination of training and experience.
Maintain a valid driver’s license and the ability to maintain insurability under the Authority’s vehicle insurance policy.
Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio and telecommunications equipment.
Ability to determine appropriate measures to achieve project goals and prioritize the measures; able to fully engage project participants to deliver an acceptable result in the time allocated.
Ability to use appropriate judgment and confidentiality in selecting procedures, conducting transactions with other departments, vendors, and the public, and solving non-routine problems based on experience-based knowledge.
Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion.
Cultivates interpersonal rapport and trust, both up and down, by exhibiting consistency and reliability; demonstrates awareness of others’ needs and listens for issues and helps find meaningful solutions.
Aids and supports internal and external stakeholders on a diverse and specialized range of IT-related functions with a timely, friendly, and welcoming demeanor.
Effectively uses and generates information electronically, integrates technology solutions and systems.
Applicants must maintain an acceptable driving record to operate Authority vehicles.
Compliance with Airport Authority vehicle use policies, including safety protocols and reporting requirements, is mandatory.
Applicants must acknowledge that driving Airport Authority vehicles is an essential function of this role.

Nice To Haves

Bachelor’s degree in Information Technology, or a closely related field.
Hirsch Velocity Certification, Milestone Certification, CompTIA A+, Network+, Security+, Cyber Security (CySA+), Axis Camera Certification, Windows Server Administrator Certificate

Responsibilities

Assist with the maintenance and support of Hirsch Velocity, Velocity Vision, Milestone, Microsoft, Scale Computing, and vendor-provided solutions, including access control, video management, and identity management platforms.
Help identify opportunities to improve system performance, apply software updates, and support security and access control best practices.
Support the operation and maintenance of Microsoft Windows Server, SQL, Linux, Active Directory, Group Policy, DNS, WSUS, virtual environments, and security-related software applications to help ensure reliable and secure system performance.
Diagnose and resolve hardware, software, and connectivity issues.
Assist with system monitoring, routine maintenance activities, backups, and disaster recovery processes to support business continuity.
Help maintain security tools and technologies, including antivirus, multifactor authentication.
Participate in vulnerability remediation efforts and support security assessments and audits.
Review system alerts, monitor resource utilization, and assist with identifying performance issues and recommending improvements to maintain system reliability.
Assist with maintaining system documentation, user accounts, permissions, certificates, and other administrative functions.
Participate in after-hours support as needed for critical systems and operational needs.
Work closely with colleagues, vendors, and airport stakeholders to support technology initiatives, resolve issues, and provide excellent customer service.
Share knowledge and contribute to a positive, team-oriented work environment.
Operate and drive Authority vehicles to provide operational service throughout the SAN campus.
Transport equipment to work sites.

Benefits

14 paid holidays
18 – 33 days of vacation (PTO)
Parental and child care benefits
Salary continuance for family & parental leave
Tuition reimbursement
Retirement plan options including our comprehensive pension plan and 457 defined contribution plan
Annual employer-funded Lifestyle Spending Account
Multiple on‑site gyms
Outdoor workspaces
Fitness discounts
Volunteer‑time rewards
Financial wellness advisors
Scenic walking trails