ITOT Infrastructure Support Technician

Regeneron Pharmaceuticals

1d • Onsite

About The Position

ITOT Infrastructure Support Technician is responsible for providing IT support to Manufacturing. Work closely with Manufacturing to provide IT expertise and troubleshooting of issues while ensuring smooth operation of IT equipment & applications in MFG. Support the implementation of IT projects in MFG involving end users and adhering to all clean room standards & procedures ensuring a state of compliance at all times.

Requirements

• Technically competent with IT hardware in MFG e.g. Laptops, Phones, Scanners, Printers, Nova Units etc.
• Technically competent on IT applications such as OPM, Orchestrate, MES, LIMS etc.
• Familiar with regulatory requirements in relation to Data Integrity for IT infrastructure.
• Associate's in information technology or related field.
• 5 years of relevant experience (for IT Support Technician III).
• 8 years of relevant experience (for IT Support Technician IV).
• 10 years of relevant experience (for IT Support Technician V).
• Full cleanroom attire (Examples including laundered undergarments, gown, facemask, hairnet, safety glasses, safety shoes and booties, latex gloves and the use of sanitizing agents during gowning process including IPA).
• Ability to remove jewelry, make-up and nail adornments when wearing cleanroom attire.
• Ability to perform physical requirements for entirety of shift (up to 10 hours).
• Some physical requirements can include but not limited to: bending, climbing, crawling, kneeling, reaching, reaching overhead, sitting, squatting, walking, standing, driving, hand manipulation and ability to lift/push/pull up to 50lb.

Nice To Haves

• Experience in a cGMP manufacturing facility preferred.
• May consider equivalent combination of education and experience.

Responsibilities

• Oversees the performance of all IT hardware and applications across the Manufacturing areas.
• Conduct trouble-shooting and support investigations associated with IT equipment & applications used in Manufacturing.
• Support the implementation of new IT hardware and applications and liaise with stakeholders and vendors.
• Prepare reports by collecting, analyzing, summarizing information and trends on the performance of IT equipment and applications.
• Support communication of, preparation for and the execution of IT systems & applications downtime so impact to Manufacturing is minimized.
• Liaise closely with the end users of IT equipment and applications supporting resolution of issues keeping Manufacturing & IT Management informed as required.
• Issue trouble shooting guides and/or training material around IT applications & equipment as required.
• Identify IT related continuous improvement ideas & projects through discussions with end users and implement opportunities of value within Manufacturing operations.
• Attend all relevant Manufacturing and IT meetings, including the daily Manufacturing MDI (Managing for Daily Improvement).
• Required to liaise with cross functional depts in the organization on behalf of Manufacturing in relation to IT equipment and applications.
• Demonstrate strong communication skills, with the ability to clearly and concisely convey technical information to both technical and non-technical stakeholders across Manufacturing and IT teams.

Benefits

• health and wellness programs (including medical, dental, vision, life, and disability insurance)
• fitness centers
• 401(k) company match
• family support benefits
• equity awards
• annual bonuses
• paid time off
• paid leaves (e.g., military and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree