Infrastructure Support Technician

SunOpta•Alexandria, MN

2d•Hybrid

About The Position

This position operates under minimal supervision, providing both remote and onsite hardware and software support for PC-based systems across the organization, as well as junior-level enterprise application and server administration. Responsibilities also include training end users on equipment and software usage. Successful candidates must possess expertise in Windows 11 and native applications, TCP/IP and Microsoft Networking, Microsoft Office 365, and have experience deploying and troubleshooting network and standalone printers, iPhone and Android mobile devices, and iPad tablets. A basic understanding of networking equipment is necessary for handling support and break/fix requests. Proficiency in Azure AD/Entra administration, Microsoft Exchange Online, Mobile Device Management (MDM), and Microsoft Intune are required. Candidates should demonstrate initiative, strong problem-solving and troubleshooting abilities, teamwork skills, and personal accountability. The ideal applicant will be client-oriented with excellent interpersonal capabilities and adept in fast-paced, dynamic environments. The role may involve some physical labor.

Requirements

Three or more years of relevant professional experience
Ability to lift and carry up to 50 lbs.
Strong communication skills in diverse settings
Superior organizational, prioritization, detail orientation, and interpersonal skills
Excellent written and verbal communication abilities, with both technical and non-technical users; attention to detail in technical documentation
Experience supporting Windows-based users in Microsoft 365
Familiarity with call tracking systems (ServiceNow preferred)
User and Computer object administration in Microsoft Active Directory
Proficiency in Microsoft Exchange Online and Entra/Azure AD administration
Experience with Mobile Device Management solutions (Intune preferred)
Availability for escalation during on-call rotations (nights, weekends, holidays)
Occasional out-of-town travel required (Up to 15% including travel to Canada)
Demonstrated ability to learn quickly using various resources such as Google, technical manuals, and YouTube
Exceptional customer service skills
Extensive knowledge and troubleshooting skills with Windows Desktop and Server OS, network printing, Microsoft Office, and Active Directory
Comprehensive understanding of PC, networking, and server hardware/software
Proven capacity to resolve complex technical issues efficiently

Nice To Haves

Experience with Intune Autopilot/SCCM
Virtualization experience with Microsoft Hypervisor (Hyper-V)
Understanding of Microsoft Teams and Teams telephony
Experience with Cisco Meraki networking equipment and cameras
Familiarity with TeamViewer for remote management

Responsibilities

Conduct primary onsite problem assessment, resolution, and documentation
Troubleshoot desktop and server issues
Support local infrastructure
Provide end-user assistance and escalate technical issues as needed
Image laptops and desktops using PXE boot
Install hardware and software, including operating systems and office applications; unpack new equipment, install/remove options in PCs, configure software, prepare equipment for shipment, relocate workstations, clean and refurbish devices
Repair and upgrade computer equipment, resolve issues with PCs and printers, respond to Help Desk dispatches
Administer corporate workstation assets via asset management systems, tag equipment, conduct inventories as required
Create and update technical documentation
Provide desk-side training in hardware and software operation