ITM Supervisor; Tupelo, MS
Huntington National Bank•Tupelo, MS
•Onsite
About The Position
We are looking for a driven, forward-thinking Supervisor who can help develop training, procedures and quality assurance for our Interactive teller group.
Requirements
- High school diploma, GED, or equivalent education
- 3+ years of customer service
- 2+ years of teller experience
- 1+ year in a leadership role
- Excellent written, verbal and presentation skills
- Excellent time-management skills
- Flexibility to work varying schedules when necessary
- Currently authorized to work in the United States on a full-time basis.
Responsibilities
- Manage a small staff of 3-4 virtual tellers.
- Create a schedule to ensure appropriate staffing levels during peak hours.
- Support the staff by approving/overseeing transactions as needed.
- Monitor CTR’s, SAR’s and REG CC Holds to ensure accuracy.
- Assist cash balancing with machine outages.
- Ensure adherence to policies and procedures concerning teller functions.
- Create and monitor service requests for any software or technical issues.
- Perform simple maintenance functions when errors occur.
- Conduct monthly quality monitoring reviews and deliver results to employees for continued training opportunities.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
