ITM Supervisor; Tupelo, MS

Huntington National Bank•Tupelo, MS

22h•Onsite

About The Position

We are looking for a driven, forward-thinking Supervisor who can help develop training, procedures and quality assurance for our Interactive teller group. This role involves managing a small team of virtual tellers, ensuring operational efficiency, and maintaining high standards of accuracy and compliance.

Requirements

High school diploma, GED, or equivalent education
3+ years of customer service
2+ years of teller experience
1+ year in a leadership role
Excellent written, verbal and presentation skills
Excellent time-management skills
Flexibility to work varying schedules when necessary
Must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Manage a small staff of 3-4 virtual tellers.
Create a schedule to ensure appropriate staffing levels during peak hours.
Support the staff by approving/overseeing transactions as needed.
Monitor CTR’s, SAR’s and REG CC Holds to ensure accuracy.
Assist cash balancing with machine outages.
Ensure adherence to policies and procedures concerning teller functions.
Create and monitor service requests for any software or technical issues.
Perform simple maintenance functions when errors occur.
Conduct monthly quality monitoring reviews and deliver results to employees for continued training opportunities.
Performs other duties as assigned.