ITM Specialist - Meadowbrook - Hoover, AL

Huntington National Bank•Meadowbrook, AL

1d•Hybrid

About The Position

This role involves performing teller functions using ITM machines, including receiving deposits, processing loan payments, disbursing withdrawals, and verifying transactions. The specialist will also explain Huntington Bank services and products, assist customers with their financial needs, answer questions, solve problems, and perform file maintenance. The position requires taking ownership of customer interactions, completing compliance and training, and seeking ways to improve work processes. The ITM Specialist represents Huntington Bank professionally, maintains confidentiality, and treats colleagues and customers with respect.

Requirements

1 year of cash handling experience
High School Diploma or GED
Ability to communicate, verbally, through video.
Regular and reliable attendance

Nice To Haves

Strong customer service background.
Excels in a fast-paced work environment while maintaining accuracy.
Exceptional time management skills.
Comfortable on camera, maintaining a friendly and professional appearance.
Professional and courteous verbal and written communication skills.
Ability to remain calm when difficult situations arise.
Experience communicating via virtual technology (Skype, FaceTime, Video Conf.)
Comfortable being evaluated against performance standards.
Willingness to take initiative to achieve team goals and model a good work ethic for others.
Ability to acquire working knowledge of Huntington Bank products and services.
Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers.
Able to use good judgment and discretion when handling confidential account information.
Ability to effectively handle fluctuating work demands.
High School Diploma or equivalent.

Responsibilities

Perform teller functions using ITM machines, including receiving deposits, loan payments, and disbursing withdrawals.
Verify transactions and resolve discrepancies in a timely manner.
Present and explain Huntington Bank services and products to customers.
Assist customers in meeting their financial needs by answering questions and solving problems.
Perform file maintenance such as address changes, unlocking Huntington OLB, and Debit Card limit adjustments.
Take complete ownership of every customer interaction.
Complete all required compliance, training, and other offered training.
Seek ways to streamline work processes and continuously improve the ITM experience.
Represent Huntington Bank in a positive and professional manner.
Maintain customer and other sensitive information with confidentiality.
Treat all co-workers and Huntington Bank customers with respect.