ITIL Automation / Orchestration Engineer

General Dynamics Information Technology•USA VA Home Office (VAHOME), VA

8d•$144,500 - $195,500•Remote

About The Position

GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platforms. You will design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs.

Requirements

Strong experience with ITSM platforms (ServiceNow preferred).
Hands‑on experience building automations, REST integrations, and workflow orchestration.
Solid understanding of ITIL processes and service management fundamentals.
Strong scripting skills (Python, JavaScript, PowerShell).
Experience integrating cloud platforms, monitoring tools, and CI/CD systems.
Ability to work across teams to define automation needs and deliver practical solutions.
US Citizenship Required
Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI.
Batchelors and 8 years of progressive work experience.

Nice To Haves

ITIL Foundation or higher certifications.
Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools.
Experience with enterprise architecture, CMDB design, or process optimization.

Responsibilities

Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).
Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines.
Develop reusable automations that reduce toil and improve service quality across the enterprise.
Collaborate with service owners to translate ITIL processes into actionable automated workflows.
Implement orchestration that connects infrastructure, applications, and support systems.
Contribute to broader modernization initiatives by standardizing automation best practices.

Benefits

Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.