Items Processing Manager

Indiana Members Credit Union•Indianapolis, IN

2h•Onsite

About The Position

The manager is responsible for overseeing the daily processing, settlement and exception management of certain payment transactions and clearing activities for the credit union. The role ensures the accurate and timely settlement of ACH in-clearings while maintaining compliance with regulatory requirements, network rules and internal policies. The manager leads operational staff, supports system enhancements, mitigates risk and drives process improvements.

Requirements

Minimum 5 years of financial institution operations experience including clearing, settlement or deposit operations

Nice To Haves

Bachelor’s degree in business administration, finance, accounting or a related field preferred
2 – 3 years of supervisory or management experience preferred
Payments certification preferred (or willing to obtain)

Responsibilities

Manage the daily processing and settlement of incoming clearing transactions across payment channels such as ACH and check processing
Ensure settlement activities are completed accurately and within established service level agreements and network deadlines
Monitor daily balancing and reconciliation processes for payment and settlement accounts
Oversee exception processing, returns, adjustments and dispute resolution
Investigate and resolve discrepancies and processing exceptions
Provide leadership, coaching and performance management for items processing specialists
Ensure adequate staffing levels and cross training to support business continuity
Foster a collaborative, service-oriented culture focused on member experience and operational excellence
Maintain compliance with NACHA operating rules, Reg CC, Reg E, UCC guidelines and applicable federal and state regulations
Ensure adherence to credit union policies, procedures and internal controls
Support internal and external audits, regulatory examinations and compliance reviews