Item Setup ASP

P.L. Marketing, Inc. • Newport, KY

1d • Hybrid

About The Position

Provides operational support for Kroger stores, merchandising teams, and eCommerce by ensuring accurate item setup and maintenance across multiple systems to support product orderability and salability. Partners with cross-functional teams to identify, troubleshoot, and resolve item-related issues in a timely manner, minimizing customer impact and ensuring business continuity. Supports both Kroger and PL Marketing item setup teams through issue triage, root cause analysis, and resolution.

This hybrid position requires working at the PLM Corporate office at least two full days per week, based on the team’s schedule. The role requires learning and maintaining expertise in Kroger systems related to item setup and staying current on changes that affect item availability and salability.

Requirements

• Four-year degree or an equivalent combination of education and experience.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
• Capacity to learn multiple computer systems and web-based applications.
• Experience functioning in a corporate office environment.
• Proficient analytical and problem-solving skills.
• Strong leadership and organizational skills.
• Ability to collaborate with others and contribute effectively to a team.
• Highly motivated self-starter able to work with minimal supervision.
• Ability to work under pressure, meet deadlines, prioritize, and multitask.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to remain standing or sitting for several hours at a time.
• Ability to lift 10–50 lbs. occasionally.
• Competencies include adaptability, building strategic working relationships, building trust, communication in English, customer focus, decision making, inclusion, initiating action, leadership, negotiation, self-starting, and work standards.

Responsibilities

• Investigate, troubleshoot, and resolve item-related issues affecting stores, eCommerce operations, merchandising teams, and customers.
• Perform issue triage and root cause analysis to identify systemic problems, implement corrective actions, and prevent recurring item setup and maintenance issues.
• Prioritize and resolve item issues within established service levels to minimize customer impact.
• Develop expertise in Kroger systems related to item setup and ensure the proper steps are taken so products can be ordered and sold.
• Stay current on systems and changes that impact item availability and salability, including Venus, PID, IME, RDIC, DSD Host, SATH, and RMS.
• Provide training and onboarding for new team members, with continued focus on process improvement.
• Professionally represent P.L. Marketing while working with Kroger associates and partners.

What This Job Offers

• Job Type: Full-time