Item Processing Specialist M-F 8am-4:30pm

Fifth Third Bank•Cincinnati, OH

2d•Onsite

About The Position

Provides support for all functions of Transaction systems and processing systems. Support varies from image capture on a scanner, rejected item MICR line and amount repair, reviewing transactions for capture reconciliation expert balancing, adjustment approval, adjustment input, reviewing transactions for negotiability and fraud prevention before point of deposit, and all intermediate functions and general system troubleshooting. Additionally, responsibilities may include, processing mailings, receipt, document prep, data entry and machine operations (image machines, print machines, and insertion machines). Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

High school diploma or equivalent
Two years of production-environment work experience, preferably with balancing and/or reconciling
Strong verbal and written communication skills
Must demonstrate strong analytical and logical reasoning skills for problem solving
Capable of multi-tasking
Work requires continual attention to detail in establishing priorities and meeting deadlines
Previous PC experience with Microsoft Office products preferred. (Word, Excel, Outlook)

Responsibilities

Follows procedures outlined for the negotiability review of transactions to reduce fraud through Mobile and ATM deposit capture
Reviews account history within ACE to determine action on deposit
Decisions all deposits/checks within the deposit review queue for no action, hold or return determination
Validates all money order presentment within deposit review as set by guidelines
Inputs advice of corrections within system
Performs daily set up, maintenance, preparation of work areas and operation of image capture machines and/or devices
Prepares transactions for image capture by inspecting for hardware, staples, paper clips, paper tape receipts, ensuring transactions are in the appropriate order and inserting control documents as specified by work type
Performs Ten-Key input for MICR line completion, while maintaining consistent keying speed with accuracy
Researches and resolves all out-of-balance transactions and uses Vision IP to insert advice of corrections as needed
Validates receipt of all received transactions following department tracking and escalation procedures
Meets and maintains production and quality standards as set by work type and process
Escalates any issues to management that cannot be resolved
Operate machinery (image machines, etc...)
Other duties as assigned