IT Site Support Specialist (M-F: 8am - 4:30PM)

QVC•Bethlehem, PA

7d•Onsite

About The Position

Experienced IT professional performing specialized computer system analysis and technical support on site-specific applications (e.g. distinct warehouse and contact center management system applications, specific automation technologies, etc.) for a single operations location.

Requirements

Requires 3 – 5 years of work experience.
Analysis skills including consulting with users, to determine hardware, software or system functional specifications.
Continuing to enhance knowledge of the tools, procedures and processes needed to manage and support the site operations environment.
Knowledge of different applications/systems supported.

Nice To Haves

Associate degree desired.

Responsibilities

Supports the client to identify requirements, research design and document, submit proposals and implement approved solutions.
Assists in the installation of technologies/systems, following approved processes and procedures.
Analyzes performance of site technologies and systems, providing 1st level event and incident response, resolve and document status and lessons learned.
Provides preventative maintenance on site-specific technologies (e.g. distinct warehouse & contact centers management system applications, specific automation technologies, remote operations & retail stores etc.), following established procedures with the authority to modify as necessary.
Provides user support for site issues responding 24/7 as required and escalates problems as appropriate.
Adjusts daily working hours to accommodate site activities, migrations and roll outs.
Ensures adherence to industry and government standards while identifying exceptions.
Implementing legal compliance measures.