Item Processing Specialist II

First Financial Bank • Antis Township, PA

6d • Onsite

About The Position

The Item Processing Specialist II oversees electronically processed items, including cash letters, teller work captured by branch personnel, remote deposit merchant deposits, ATM deposits, mobile capture deposits, and incoming correspondent bank files. The role involves communicating with bank personnel by phone, in person, and in writing to create deposit corrections when errors are identified, and providing timely service to internal and external customers and vendors. The specialist also performs daily item-processing and debit-card production activities as assigned. When a supervisor or manager is absent, the specialist makes decisions within established departmental guidelines.

This is an in-office position in Abilene, Texas, with hours from 12:00 p.m. to 9:00 p.m.

Requirements

• High school graduation or equivalent certification.
• At least 12 months of work experience.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Knowledge of banking fundamentals, procedures, and regulations as they relate to deposits.
• Proficiency in grammar and punctuation.
• Ability to serve internal and external customers politely and efficiently.
• Ability to lift 40 pounds.
• Ability to manage frequent deadlines and competing demands and interact positively with others.
• Judgment, initiative, attention to detail, and ability to work with minimal supervision.
• Ability to adapt to frequent changes in the work environment.

Nice To Haves

• Item-processing experience.
• Teller experience.
• 10-key experience.

Responsibilities

• Receive and process incoming electronic Check21 files and electronic deposits from ATMs, merchants, and mobile applications.
• Create outgoing electronic Check21 files.
• Answer branch employees’ questions and resolve teller-capture issues, including technical issues with teller-capture software.
• Process newly issued and reissued Visa debit cards.
• Process and respond to incoming communications.
• Provide customer service to internal customers, external customers, and vendors.
• Perform other assigned daily Item Processing and debit-card production duties.
• Make decisions within departmental guidelines when the supervisor, manager, or assistant manager is absent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED