ITAM Project Manager

Astreya • San Francisco, CA

18h • $80,640 - $134,400

About The Position

This role owns the design, launch, and ongoing maturation of a globally scaled IT Peripheral Vending Program. You will lead program strategy, vendor operations, analytics, and cross-functional integration across IT, Workplace, Finance, and Procurement. You will drive the program from its current foundation stage deployments through full global scale by the end of 2027. This is a high-visibility, high-ownership role. You will define the operational model, make placement and inventory decisions backed by data, manage vendor-managed replenishment relationships, and integrate vending workflows with ITSM and ITAM platforms. The program operates as permanent IT infrastructure across all global offices.

Requirements

• 5 or more years of program or project management experience in IT operations, IT asset management, supply chain, or a related field.
• Demonstrated experience managing multi-site or global hardware deployment programs from design through steady-state operations.
• Hands-on experience with vendor management including contract negotiation, SLA definition, and performance governance.
• Experience working with ITSM platforms such as ServiceNow or Jira Service Management in an operational context.
• Ability to interpret operational data and translate analytics into inventory, placement, or replenishment decisions.
• Strong cross-functional collaboration skills across IT, Workplace, Finance, and Procurement stakeholders.

Nice To Haves

• Experience managing automated vending, locker, or self-service hardware programs in an enterprise environment.
• Familiarity with vendor-managed inventory models including consignment and pay-on-dispense structures.
• Experience with ITAM platforms such as ServiceNow ITAM, Flexera, or Oomnitza.
• Working knowledge of SSO and identity platform integration in an enterprise context such as Okta or Azure Active Directory.
• Exposure to MDM platforms such as Jamf, Intune, SCCM, and familiarity with device health telemetry sensors and concepts like Tanium.
• Experience with BI and analytics tools such as Looker, Tableau, or Power BI for operational reporting.
• International program management experience including awareness of customs, import/export, and data privacy compliance such as GDPR.

Responsibilities

• Define and document the end-to-end operational model and technology roadmap for vending and automated locker deployments globally.
• Lead site assessment and machine placement methodology using foot traffic data, badge access analytics, and occupancy signals.
• Own the global deployment roadmap, sequencing US expansion and international rollouts through 2026 and 2027.
• Develop the peripheral catalog framework including standard assortments, specialized lab configurations, and SKU governance processes.
• Establish par levels, replenishment triggers, and stockout tolerance thresholds by SKU category and location type.
• Own relationships with vending hardware vendors and third-party logistics and replenishment providers.
• Negotiate and manage vendor-managed inventory contracts including consignment, pay-on-dispense, and purchase order models.
• Define vendor SLAs covering restocking cadence, machine uptime, dispense success rate, and on-site response time.
• Ensure vendors have real-time or near-real-time visibility into machine inventory levels through system integration or data feeds.
• Drive quarterly vendor business reviews and escalate performance gaps through a defined governance process.
• Launch and own vending analytics dashboards covering machine utilization, peripheral demand, inventory turnover, and geographic usage trends.
• Build a demand planning baseline from transaction data segmented by SKU, location, team, and time period.
• Implement rule-based VMI by mid-2026 and lead the transition to predictive demand planning as a 2027 capability.
• Define anomaly detection thresholds and escalation paths for unusual consumption patterns.
• Partner with a BI or data engineering team to extend existing analytics platforms rather than introduce standalone tooling.
• Lead integration of vending access with identity systems and SSO to enable authenticated, auditable dispense transactions.
• Coordinate ITSM integration for device locker pickups, exchanges, and replacements can be triggered through service workflows.
• Define data flows between the vending platform, ITAM system, and CMDB to ensure accurate asset lifecycle tracking.
• Partner with MDM and endpoint management teams to enable proactive device refresh and health-triggered locker workflows.
• Ensure vending transaction data flows into procurement and ERP systems to support financial reconciliation and audit requirements.
• Author and maintain the program playbook, acceptable use policy for vending and locker access.
• Define the data retention and privacy framework for dispense transaction records, with specific attention to GDPR requirements for EU locations.
• Establish internal audit and finance reconciliation processes for vending inventory and asset records.
• Assess export control restrictions applicable to hardware SKUs planned for international machine deployments.
• Build and maintain a program RACI covering IT Operations, ITAM, Workplace, Finance, and Procurement.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed