ITAM Administrator

Cyera • New York, NY

3d • $100,000 - $125,000 • Hybrid

About The Position

The IT Asset Management Specialist is an individual contributor responsible for the day-to-day operations of Cyera's device fleet — from MDM administration and new hire provisioning through asset tracking, device recovery, and offboarding. This role sits at the intersection of endpoint management and IT asset operations, and is the person who keeps our fleet running cleanly, our records accurate, and our employees equipped on day one.

Requirements

• 5+ years of experience in endpoint management, IT operations, or a related role.
• Hands-on experience administering Jamf Pro — policies, profiles, smart groups, and patch management.
• Hands-on experience with Intune and Windows device management.
• Familiarity with Apple Business Manager and device enrollment workflows.
• Experience managing device lifecycle operations end-to-end — provisioning, tracking, recovery, and offboarding.
• Strong written communication — clear status updates, process documentation, and handoff notes.
• Ability to work independently across a distributed, global team.
• Local to NYC, available to work onsite 3–4 days per week.

Nice To Haves

• Experience with Workwize or an equivalent device lifecycle / ITAM platform a plus.
• Jamf 200 certification or equivalent hands-on experience a plus.

Responsibilities

• Endpoint management and MDM administration
• Administer Jamf Pro for Cyera's macOS fleet — maintain policies, configuration profiles, smart groups, and patch management.
• Administer Intune for the Windows fleet and maintain consistent compliance standards across platforms.
• Support Zero-Touch deployment workflows and ensure devices are ready for new hires on day one.
• Monitor the endpoint environment for configuration gaps, compliance issues, and devices out of policy.
• Asset visibility and lifecycle operations
• Maintain an accurate, current view of the device fleet — in stock, assigned, in transit, recovery pending, lost/stolen, and returned.
• Own the device lifecycle end-to-end: new hire staging and delivery, swap and repair coordination, offboarding wipes, EOL processing, and recovery.
• Ensure device records remain complete and consistent across systems — Jamf, Intune, Workwize, and our ITSM platform should reflect the same picture.
• Investigate mismatches, resolve duplicates, and maintain documentation of processes and exceptions.
• Device recovery and returns
• Own the process for recovering outstanding devices from employees, hubs, and vendors.
• Run structured outreach and follow-ups until items are returned or formally dispositioned.
• Keep recovery tracking current and share regular progress updates with relevant stakeholders.
• Onboarding device readiness
• Manage laptop deployments to ensure new hires receive equipment on time.
• Coordinate readiness for upcoming hires and surface risks early.
• Maintain a repeatable, reliable onboarding flow with minimal escalations.
• Stakeholder communication
• Provide consistent status updates to IT leadership and cross-functional partners — including People, Recruiting, and Finance as needed.
• Communicate blockers early, close loops on open items, and ensure handoffs are clear.
• Collaborate closely with the global IT team and contribute to operational improvements over time.

Benefits

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed