Italian Interpreter

LanguageLine Solutions

20h • $15 - $19 • Remote

About The Position

LanguageLine Solutions is hiring a remote Italian-English Video-Phone Interpreter to work from a home office in the United States. The interpreter handles on-demand video and audio calls, verbally conveying the meaning of conversations between Italian and English speakers across industries such as healthcare, government, insurance, finance, utilities, travel and hospitality, business, law enforcement, courts, and 911 services. This role does not involve written translation.

Interpreters must process information quickly and accurately, use appropriate terminology and established interpretation protocols, and communicate professionally while recognizing cultural differences. Calls may involve technical or non-technical subjects and may be sensitive, stressful, or lengthy. The position requires a quiet, secure workspace and the ability to remain available during scheduled work hours.

LanguageLine provides professional interpreter training, ongoing development, interpreter support, and opportunities for advancement. The role is remote and pays $15–$17 per hour, with a stated Colorado range of $15.16–$19.29 per hour. Compensation will not be below applicable state or local minimum wage.

Requirements

• Fluency in Italian and English, with skill in the associated cultural dynamics.
• Ability to demonstrate cultural competency and assess regional and accent differences to communicate with limited-English speakers.
• Excellent listening, retention, and note-taking skills to maintain accuracy.
• Ability to concentrate, remain detached, neutral, and objective, including during calls about sensitive subjects.
• Ability to adapt to LanguageLine Solutions technology enhancements.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without current or future visa sponsorship.
• High school diploma or equivalent.
• Ability to read and write the requested languages is highly preferred.
• Must have a dedicated personal device for business purposes, such as a supported desktop, laptop, tablet, or smartphone.
• Must use a supported operating system: Windows, macOS, or ChromeOS for computers; iPadOS or Android for tablets; or iOS or Android for smartphones.
• Must not use restricted Kaspersky products or Huawei hardware.
• Must have high-speed internet with at least 5 Mbps download, 3 Mbps upload, ping no higher than 300 ms, and jitter no higher than 30 ms.
• Must have access to a quiet space free from background noise or distraction.
• Must be able to operate a keyboard and mouse and remain stationary in front of a computer and webcam for most of the workday.
• Must be able to use a headset for prolonged periods.
• Must be able to operate company-provided software and systems, and have sufficient manual dexterity to type or write.
• Must be able to lift up to 26 lbs.

Nice To Haves

• Education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation.

Responsibilities

• Respond promptly to video and audio interpreting sessions and provide interpretation in a friendly, professional manner.
• Participate in online, video, and audio training sessions.
• Deliver interpretation services via video and enter data using a dedicated device.
• Render concepts and meanings accurately according to established interpretation protocols, without omissions or additions.
• Speak clearly in Italian and English, using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm when speakers are incoherent or upset, including during emergency calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions and protocols, including avoiding interaction with the limited-English-speaking person without client permission.
• Understand protocols and terminology across industries including medical, insurance, finance, and law.
• Demonstrate cultural sensitivity and work effectively in a diverse environment.
• Meet service standards during high call volumes or extended calls, which may sometimes occur without breaks.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Paid sick leave in accordance with applicable law.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee Assistance Program (EAP).
• Accident insurance.
• Critical illness insurance.
• Life and AD&D insurance.
• Inpatient hospital insurance.
• Short-term disability insurance.
• 401(k) retirement plan.
• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• Inclusive and diverse work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED